Respond to unanswered calls | Aastra Telecom 1600IP guide

	Office 1600IP			Telephony made simple
				You want to place a call
				Page 29
	Call a subscriber again

			Your Office 1600/1600IP is idle.
			Your Office 1600/1600IP is idle.

Click the Redial key and select the subscriber you want from the list that appears. The call number is transferred to the input field. You can then edit the number if required.

Hold the media device to your ear and click the Call key.

The subscriber is called.

Note: The redial list lists the subscribers that are entered in the journal. If a journal entry is deleted, the subscriber concerned is also removed from the redial list.

Respond to unanswered calls

You come to your workstation and want to respond to the calls made to you during your absence. Unanswered calls are logged in the journal. You can easily see from the way in which the Journal pushbutton is displayed in the main view whether there are entries for unanswered calls.

Journal pushbutton

The pushbutton text is bold Journal 4 and is followed by a number

(e.g. 4).

The pushbutton text is not bold Journal 2 and is followed by a number

(e.g. 2).

The pushbutton text is not

Journal bold, and is not followed by a number.

Unanswered calls and messages

There are four entries for unread and unanswered calls / messages in the journal.

There are two entries, which have already been read, for unanswered calls / messages in the journal.

There are no entries for unread and unanswered calls / messages in the journal.

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Aastra Telecom 1600IP manual Respond to unanswered calls, Journal pushbutton, Unanswered calls and messages

Contents

Ascotel IntelliGate Telecommunication Systems Make advanced media settings Content Functional scope Security informationPurpose Exclusion of liability AvailabilityAdditional equipment Topics overview Before you get startedFlexible use of Office 1600/1600IP Use Office 1600/1600IP on an individual workstation Use Office 1600IP on a portable PC Use of Office 1600/1600IP as a group toolUse Office 1600/1600IP on multiple workstations Starting Office 1600/1600IP Operating Office 1600/1600IP Learn about the graphical user interface Familiarizing yourself with the media device Office 1600IP Learn about the Media device Office Learn about Operation keys/Foxkeys Key combination Learn about key combinationsSituation Action Action Last-number redial selection list is opened Needs Customise the phone to meet your needsCustomise the phone to meet your Change PIN Make general settingsDetermine view behaviour Open on startup Enter own email address Change user languageEnter address of Internet phone book Set volume Make media settings Office 1600IP onlySelect voice reproduction Select ring devices Make media stack settings Make advanced media settings Office 1600IP onlyDeactivate Automatic Configuration Select bandwidth area Set tones and melodies Office 1600IP only Activate / deactivate greeting Setting up the voice mailboxPlaying back a personal greeting Record personal greeting Telephony made simple You are receiving a call Suppress ringing signal discrete ringing Office 1600IP only End a call Adjust volume of voice reproduction Office 1600IP only Save the callers name and call number Dial with the call number You want to place a call Your Office 1600/1600IP is idle See Maintain contacts, Dial from the phone book contacts Dial from an external phone book See Make general settings, Dial from the journal Dial with a number key Unanswered calls and messages Respond to unanswered callsJournal pushbutton Office 1600IP Telephony made simple You want to place a call Microphone on/off Office 1600IP only Set the call volume Office 1600IP onlyDuring the call Open listening mode Office 1600IP only Meaning Double click entry Learn about the journalUnderstand journal entries Save a journal entry as private contact Sort journal entries Delete journal entries manually Retain journal entries Use the phone like a professional Answer callback request Use convenience functionsRequest a callback Reply or reject call waiting Send a call waiting signal to a subscriber Broker between the enquiring party and the call party Use functions during a callEnquiry calls during a call Transfer a call party without prior notification Transfer a call party with prior notification Make a conference call Forward call call forwarding Manage absenceTake back call forwarding Provide information for initiator of call forwarding Enter your call log and click Send a message in the toolbar Deflect a call during the calling phase Activate/deactivate Dtmf mode tone selectionReject a call during the calling phase Cope with special situations Define and assign number keys Use number keys Delete number key Define and assign team keys Use team keys Understand team key status Symbol StatusDelete team key Pick up call for team partner Call team partner Define and assign function keys Use function keys Property Understand functionsFunction Mcid Delete function key Use function key Appointment reminder call Use function codes Forward calls CFU Use the phone like a professional Function # procedure Function # procedure User group UG Use text messages Send text messages to subscribers Send text messagesUse text messages Send text messages as email Receive text messages Receive text messagesReply to text messages Forward text messages Read unread text messages Maintain contacts Maintain contacts Create a new contactCreate a new contact Enter personal details Click Address Enter the addressEnter phone numbers, email, and URL Save a private contact Delete a private contact Edit a contactEdit a contact External phone book Call within the group Log into a workgroup Member in a workgroupCall within the group Understand call distribution Open the group overview busy lamp key Answer calls Activate / deactivate break Finish wrap up time Log out of workgroup Dial from a workgroup Click New work ticket Enter phone callsCreate new ticket Add call log to existing work ticket Create workgroup Manage workgroups Setting Workgroup settingsMonitor status and log members in/out Explanation Delete work ticket Index Office 1600IP