Delete work ticket | Aastra Telecom 1600IP guide

Office 1600IP	Call within the group
	Manage workgroups
	Page 79

Delete work ticket

You can delete every work ticket, regardless of whether you added call logs your- self. Workgroup members without group administrator rights cannot delete any work tickets.

You want to delete a work ticket.

Click Journal in the toolbar and select your workgroup's table.

Select the ticket entry you want to delete, and then click Delete jour- nal entry.

Image 79

Aastra Telecom 1600IP manual Delete work ticket

Contents

Ascotel IntelliGate Telecommunication Systems Make advanced media settings Content Purpose Security informationFunctional scope Additional equipment AvailabilityExclusion of liability Use Office 1600/1600IP on an individual workstation Before you get startedTopics overview Flexible use of Office 1600/1600IP Use Office 1600/1600IP on multiple workstations Use of Office 1600/1600IP as a group toolUse Office 1600IP on a portable PC Starting Office 1600/1600IP Operating Office 1600/1600IP Learn about the graphical user interface Familiarizing yourself with the media device Office 1600IP Learn about the Media device Office Learn about Operation keys/Foxkeys Action Learn about key combinationsKey combination Situation Action Last-number redial selection list is opened Customise the phone to meet your Customise the phone to meet your needsNeeds Open on startup Make general settingsChange PIN Determine view behaviour Enter address of Internet phone book Change user languageEnter own email address Select ring devices Make media settings Office 1600IP onlySet volume Select voice reproduction Select bandwidth area Make advanced media settings Office 1600IP onlyMake media stack settings Deactivate Automatic Configuration Set tones and melodies Office 1600IP only Record personal greeting Setting up the voice mailboxActivate / deactivate greeting Playing back a personal greeting Telephony made simple You are receiving a call Suppress ringing signal discrete ringing Office 1600IP only End a call Adjust volume of voice reproduction Office 1600IP only Save the callers name and call number Dial with the call number You want to place a call Your Office 1600/1600IP is idle See Maintain contacts, Dial from the phone book contacts Dial from an external phone book See Make general settings, Dial from the journal Dial with a number key Journal pushbutton Respond to unanswered callsUnanswered calls and messages Office 1600IP Telephony made simple You want to place a call During the call Set the call volume Office 1600IP onlyMicrophone on/off Office 1600IP only Open listening mode Office 1600IP only Understand journal entries Learn about the journalMeaning Double click entry Save a journal entry as private contact Sort journal entries Delete journal entries manually Retain journal entries Use the phone like a professional Request a callback Use convenience functionsAnswer callback request Reply or reject call waiting Send a call waiting signal to a subscriber Enquiry calls during a call Use functions during a callBroker between the enquiring party and the call party Transfer a call party without prior notification Transfer a call party with prior notification Make a conference call Provide information for initiator of call forwarding Manage absenceForward call call forwarding Take back call forwarding Enter your call log and click Send a message in the toolbar Cope with special situations Activate/deactivate Dtmf mode tone selectionDeflect a call during the calling phase Reject a call during the calling phase Define and assign number keys Use number keys Delete number key Define and assign team keys Use team keys Delete team key Symbol StatusUnderstand team key status Pick up call for team partner Call team partner Define and assign function keys Use function keys Function Understand functionsProperty Mcid Delete function key Use function key Appointment reminder call Use function codes Forward calls CFU Use the phone like a professional Function # procedure Function # procedure User group UG Use text messages Use text messages Send text messagesSend text messages to subscribers Send text messages as email Forward text messages Receive text messagesReceive text messages Reply to text messages Read unread text messages Maintain contacts Enter personal details Create a new contactMaintain contacts Create a new contact Enter phone numbers, email, and URL Enter the addressClick Address Save a private contact Edit a contact Edit a contactDelete a private contact External phone book Call within the group Call within the group Member in a workgroupLog into a workgroup Understand call distribution Open the group overview busy lamp key Answer calls Activate / deactivate break Finish wrap up time Log out of workgroup Dial from a workgroup Create new ticket Enter phone callsClick New work ticket Add call log to existing work ticket Create workgroup Manage workgroups Explanation Workgroup settingsSetting Monitor status and log members in/out Delete work ticket Index Office 1600IP