What is CTI?

JTAPI

JTAPI is a portable, object oriented API for Java-based computer telephony applications. Through JTAPI, Java applications can access and control switch resources. See Chapter

7:Using the JTAPI SDK for more information about JTAPI.

CallVisor PC

CallVisor PC is a proprietary API for applications that use the Adjunct/Switch Application Interface (ASAI). See Chapter 5: Using CVLAN for more information about CallVisor PC and CVLAN (CallVisor PC LAN).

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Avaya 1.3 manual Jtapi, CallVisor PC