Avaya 1.3 manual Guidelines for Upgrading Avaya Computer Telephony

Installing Avaya Computer Telephony Server Software

Guidelines for Upgrading Avaya Computer Telephony

Although the installation procedure in this chapter depicts an initial installation, you follow the same basic procedure to upgrade. If you are upgrading, however, be sure to review this section before you upgrade your Avaya Computer Telephony software.

●If you install any Service Packs or if you upgrade Windows NT, Windows 2000, Windows XP software on a machine that already has Telephony Services software installed, you must reinstall all of the Telephony Services software components, including the Telephony Services Security Database (SDB).

●If you are upgrading (or migrating) from a NetWare Telephony Server to a Windows NT, Windows 2000, Windows XP Telephony Server, see Appendix C: Migrating your Security Database.

●Uninstalling the Telephony Server software is not recommended when upgrading from an earlier release unless the new software will be installed in a different directory on the server. (Information about the Telephony Server is stored in the Windows NT, Windows 2000, Windows XP Registry. These registry settings are removed when the software is uninstalled.)

●Stop Telephony Services and the Logging Service before you attempt to install the new software. See Manually Stopping Telephony Services on page 89.

●Overwrite your previous installation of Avaya Computer Telephony. If the previous installation did not use the default destination folders (C:\Program Files\Avaya\CT) for these components, be sure to specify the destination folders that were used during the initial installation. Steps 7 and 8 provide a Destination Directory dialog box that enables you to browse to, and specify another destination for Avaya Computer Telephony server files.

64 Installation Guide