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Avaya 1.3 manual

Models: 1.3

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Install Administering the Switch Maintenance System Configuration Security Issues Setting Up Multiple Clients Procedure to Remove Programs CTI Link Settings What is Type change ip-services

Page 92

Installing Avaya Computer Telephony Server Software

92 Installation Guide

Page 91 Page 93

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Avaya 1.3 manual

Page 91 Page 93

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Contents

Avaya Computer Telephony Comments Security Issues S8700 Configurations Isolating the Definity LAN GatewayCustomer Support CallVisor PC Essential Components of a CTI System Removing Software Procedure to Remove Programs Installing Avaya Computer Telephony Tsapi Client Software SET 168 171ACD Applet 172 CallLog Application 173 Jtapi SDK Configuration Option 1 PROCR/DLG 238 Contents Installation Guide Reason for Reissue Preface About This Document Intended Audience Document Organization Installing Avaya Computer Telephony Tsapi Client Software Conventions Used in This Document Product TerminologyConvention Example Usage Add station For More Information About Avaya Products and Service Switch Oriented DocumentsSwitch Specific Documents Related Documents Readme files Switch Interface DocumentsAvaya Computer Telephony Documents Online Documents Avaya Computer Telephony Documents on Your Desktop Document Designations -- Icons, Titles, and File Names Using the Avaya Computer Telephony Documents Jtapi If You Use Cvlan CallVisor PC LAN Based Applications Customer Support Preface About This Document Installation Guide Learning About Avaya Computer Telephony What is CTI? What is Avaya Computer Telephony?What Does Avaya Computer Telephony Do? What APIs Does Avaya Computer Telephony Support? Jtapi CallVisor PC Essential Components of a CTI System Typical Avaya Computer Telephony Configuration Learning About Avaya Computer Telephony Avaya Computer Telephony Components HP-UXUnix Jtapi SDK Cvlan SDK Essential Avaya Computer Telephony Components a Closer Look Isolating the Definity LAN Gateway Security IssuesSecurity Definity Servers CSI, SI, R S8700 Configurations Definity ECS/DEFINITY Server CSI Security Guidelines Connectivity Options Implementing a Firewall Strategy Private Data and Client Applications Learning About Avaya Computer Telephony Installation Guide Administering the Switch Scope of this Chapter Hardware and Software Components Using the Information in this Chapter License Files Activating Software Features RFA and License FilesLicense File and Optional Features Forms Administrative Tasks for Avaya Platforms That Use the Mapd Task IP Addresses Setting Up Your LAN for Avaya Computer TelephonyServer LAN Segment connectivity to the switch If You Intend to Use Host Names Guidelines for Setting Up a Private LANClient LAN Segment Task 1 Administering a Link Type display system-parameters customer-options System Configuration Fixed TEI field, type y Task 2 DLG Administration Is on the Mapd This Main Menu appears Installing Avaya Computer Telephony Server Software Administrative Tasks for Avaya Platforms That Use the Mapd Cancel Refresh ADD Delete Help Nxtpg Prvpg ADD Delete Help Update DLG Port/Status Control Definity ONE/IP 123.213.321.110 Type change ip-services Client Name field, type TServer’s node name Verify that Computer Telephony Adjunct Link is set to y Name field, type the TServer’s Hostname Type add cti-link n Administering the Switch Installation Guide Installing Avaya Computer Telephony Server Software Planning Your Installation CTI Planning Your Server Installation Determine the Requirements of Your Configuration Gather the Necessary Information RAM Avaya Computer Telephony Hardware and Software RequirementsCPU Server Software Description Guidelines for Upgrading Avaya Computer Telephony Other Things to Consider for an Upgrade UserIDs/accounts with administrative permissions Specialized Installations Workstation Engine Readme Driver Readme Avaya Computer Telephony Installation Guidelines Avaya Computer Telephony Installation Guidelines Installing Avaya Computer Telephony Server Software Click the button for Avaya Computer Telephony Software Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Administrator Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Perform Initial Restart Desktop Components Avaya Computer Telephony Components on Your Desktop Basic Maintenance Tasks Starting and Stopping the Telephony Services Software Starting Telephony Services Manually Stopping Telephony Services Enabling Automatic Startup and Recovery Removing Software Procedure to Remove ProgramsReinstalling Telephony Services Server Software Basic Maintenance Tasks Page Installing Avaya Computer Telephony Tsapi Client Software Avaya Computer Telephony Clients and Private Data Versions CD-ROM CTI Continuum Planning Your Client Installation Tsapi Client Hardware and Software Requirements Windows-Based Client Hardware and Software Requirements Tsapi Solaris Client Hardware Software Requirements UnixWare Client Hardware Software RequirementsHP-UX Client Hardware and Software Requirements Telephony Services Client Software Telephony Services Client Platforms Client Administration Software Components Client Administration Workstation Obtain the IP address or Host Name of the Telephony Server Installing the Windows Client Software Installing Avaya Computer Telephony Tsapi Client Software Installing the Windows Client Software Installing Avaya Computer Telephony Tsapi Client Software Installing the Windows Client Software Installing Avaya Computer Telephony Tsapi Client Software Installing the Windows Client Software Xcopy sourcedirectory destinationdirectory /s /e Installing the Windows Client Software from a Network DriveSetting Up Multiple Clients Verifying 32-bit Client Software Installation Installing Tsapi Solaris Sparc Client Software Pkgadd -d /cdrom/cdrom0/client/TSAPI/sparc/tsapicl.spl Verifying Tsapi Solaris Sparc Client Software Installation Installing from the CD Installing UnixWare Client SoftwareInstalling from Command Line Pkgadd -d /mountpoint/client/tsapi/unixware/nwtslib.spl Umount /dev/cdrom/device Installing from Diskette Mount -F cdfs -r /dev/cdrom/device /mountpointCd /mountpoint/client/tsapi/unixware Enter Cat nwtslib.spl /dev/fd0 Enter Telephony Services UnixWare Client DISK1 Disk 1 Pkgadd -d diskette n DISPLAY=0.0 export Display About Installing HP-UX Client SoftwareInstalling HP-UX Client Software Select Actions, and click Install analysis Swinstall -s /mountpoint/CLIENT/TSAPI/HPUX/TSLIB.TAR\1From the Actions menu, choose Mark for Install Editing the Template File -- tslibrc Removing Telephony Services Client Software Removing Windows 32-Bit Client SoftwareRemoving Tsapi Solaris Client Software Tsapicl Type swremove Removing UnixWare Client SoftwareRemoving HP-UX Client Software Using Cvlan Overview Implementing Cvlan and Telephony Services Cvlan and Telephony Services Coresidency at a Glance Cvlan Server Cvlan Administration Guidelines for Sharing Links Before You Administer Cvlan Clients Basic Cvlan Client Administration Adding a Cvlan Client Basic Cvlan Client Administration Removing a Cvlan Client Editing a Client Starting the Cvlan Server with Telephony Services Controller Starting the Cvlan Server Starting the Cvlan Server from the Windows Operating System Using Cvlan Stopping Cvlan with the Telephony Services Controller Stopping the Cvlan Server Cvlan Client Hardware and Software Requirements Cvlan Client Software Cvlan Client Platforms IBM AIX Installing Cvlan Client Software Installing Windows Client Software Installing Cvlan Client Software Using Cvlan Pkgadd -d /cdrom/cdrom0/client/cvlan/sparc/cvlanxcl.spl Verifying Windows Client Software InstallationInstalling Solaris Sparc Client Software Verifying Solaris Sparc Client Software Installation Installing Solaris x86 Client Software Verifying Solaris x86 Client Software Installation Pkgadd -d /cdrom/cdrom0/client/cvlan/solx86/cvlanxcl.spl Installing AIX Cvlan Client Software Installing UnixWare Client SoftwareInstalling from the Command Line Installing from the CD Mount -F cdfs -r /dev/cdrom/device/mountpoint Removing Cvlan Client Software Verifying UnixWare Client Software InstallationUninstalling Windows Client Software Installp -u cvlanclient Cvlan Software Development KitRemoving Solaris Sparc Client Software Removing AIX Client Software Cvlan SDK Components Installing Jtapi Client Software Jtapi Client Packaging Installing Jtapi Client Software Issue 1 October 2003 Installing Jtapi Client Software Issue 1 October 2003 Installing Jtapi Client Software Issue 1 October 2003 Installing Jtapi Client Software Manually Installing Jtapi Client Software Special Cases Setup for Running Jtapi Applets or Applications on a Client Installing Jtapi Client Software Using the Jtapi SDK Related Documentation Components of the Jtapi SDK Jtapi SDK at a Glance Installing the Jtapi SDK Telephony Services SDK Setup screen displays Installing the Jtapi SDK Using the Jtapi SDK Installing the Jtapi SDK Destination Folder Structure screen displays Click Next Private Data Versions Supported Java Client Hardware and Software Requirements Java Client Hardware and Software RequirementsApplication Development Basics Running Jtapi Applets Running Applets in Netscape Communicator CODEBASE=ECSJTAPID.CAB Object Running Applets in Internet ExplorerObject Jtapi Sample Applications SDK\Jtapi\OSIndependent\Samples PBX ACD AppletCallLog Application TSTest Applet/Application in the TSTest directory Route Applet Using the Jtapi SDK Manually Installing and Running the Jtapi Exerciser Jtapi Exerciser Application Obtaining Version Information Jtapi Online Support Using the Tsapi SDK Under CTI, select Avaya Computer Telephony SDK Support SDK Online SupportRelated Documentation High Level View of the Tsapi SDK SDK at a Glance Installing the Tsapi SDK Installing in the Windows Environment Welcome Screen Tsapi SDK Setup Screen Destination Location Screen Installing in the Unixware Environment Installing in the Solaris Environment Installing in the HP-UX Environment Tsapi Programming Environment Hdrs Directory SDKs\TSAPI\HDRSLibs SDKs\TSAPI\LIBS Samples SDKs\TSAPI\SAMPLES Tsapi Programming Notes Acserrapiverdenied Version NegotiationLinkage Notes INSTTSDR.DLL PBX Driver InstallationSample Code Byref STRING, Number Csta Server Driver Debugging Strategies OPENTSRV.CPP OPENTSRV.H Tsapi Sample CodeTSAPI.CPP TSAPI.H SAMPLDLG.CPP SAMPLDLG.H STDAFX.CPP STDAFX.HRESOURCE.H TSAPIOUT.CPP TSAPIOUT.H TSAPIOUT.RC For More Information Appendix a Avaya Computer Telephony Installed Files Avaya CT Server Table A-1 Telephony Server Files File Name G3PBX Driver Files Table A-2 G3PBX Driver Files File Name Destination Directory G3PBX Driver Files Win32 Client Files UnixWare Client HP-UX Client Table A-6 Files Copied to HP-UX Client File Name Destination Jtapi Client File Name Destination Directory Destination Directory Jtapi SDK File Name Destination Directory File Name Destination Directory File Name Tsapi SDK Tsapi SDK File Name File Name File Name Appendix B Administering CTI Links for Definity G3PD TEI CTI Link SettingsAdjlk Issue 1 October 2003 Administering CTI Links for Definity G3PD Installation Guide Appendix C Migrating your Security Database Converting the Security Database Table C-1 Security Database Conversion File Example IPX Phone ANY PBX NYC ADDPhone ANY PBX NYC INFORM1 MIGRATE.EXE Figure C-1 Migrate NetWare SDB to Windows NT Dialog Box Converting the Security Database Migrating your Security Database Introduction Scope of this appendix Using the Information in this appendix Definity ECS and Definity Prologix Administration Definity ECS and Definity Prologix Administration IP Addresses Task 1 Definity ECS Definity Prologix Administering a Link Type list configuration software-versions Type add station Station Port Administration... is for access to DLG and Cvlan Definity ECS and Definity Prologix Administration Pre-Release 11 Link Administration Instructions Cancel Refresh ADD Delete Help Nxtpg Cancel Refresh ADD Delete Help Cancel Refresh Msgper Help State Update Definity SAT Definity ONE Administration Figure D-2 Definty ONE Administration at a Glance Basic Switch Requirements Connectivity Switch to Avaya CT ServerConfiguration Option 1 PROCR/DLG Configuration Option 2 PROCR/DLG, C-LAN and Data Module Procedure for Setting Up TN795 Procr to Definity ONE Option Type display system-parameters customer-options 3000 Type change ip-services Type change node-names Procedure for Setting Up TN799 C-LAN to Definity ONE Option Asai Proprietary Adjunct Links? y Type add station Type change node-names Checklists for Definity ONE Before You Install Avaya CT Checklist for Definity ONE with TN795 Procr Option Checklist for Definity ONE with TN799 C-LAN Option Definity ONE Configuring Definity ONE and Avaya CT Task See Efin IT Y ONE Administration Page Index Numerical Description settings for connections G3PD 136 146 Installation Guide

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