Avaya 1.3 Customer Support, CallVisor PC Essential Components of a CTI System, Security Issues

Avaya Computer Telephony

Release 1.3

Installation Guide

Contents

Preface - About This Document	11
Reason for Reissue	11
Intended Audience	12
Document Organization	12
Conventions Used in This Document	14
Product Terminology	14
Related Documents	15
For More Information About Avaya Products and Service	15
Switch Oriented Documents	15
Switch Specific Documents	15
Switch Interface Documents	16
Avaya Computer Telephony Documents	16
Readme files	16
Online Documents	17
Document Designations -- Icons, Titles, and File Names	18
Using the Avaya Computer Telephony Documents	19
Customer Support	21
Chapter 1: Learning About Avaya Computer Telephony	23
What is CTI?	24
What is Avaya Computer Telephony?	24
What Does Avaya Computer Telephony Do?	24
What APIs Does Avaya Computer Telephony Support?	24
TSAPI	24
JTAPI	25
CallVisor PC	25
The Essential Components of a CTI System	26
A Typical Avaya Computer Telephony Configuration	27
Hardware Components in a Typical Implementation of Avaya Computer Telephony . . . .	27
Avaya Computer Telephony Components	29
A Closer Look at the Essential Avaya Computer Telephony Components	30
Security Issues	31
Security — DEFINITY Servers CSI, SI, R
and S8700 Configurations	31
Isolating the DEFINITY LAN Gateway	31
Security — DEFINITY ONE/IP600and Avaya MultiVantage S8100 Configurations . . . .	33
Implementing a Firewall Strategy	34

Issue 1 October 2003 3