Chapter 1: Learning About Avaya Computer Telephony

Use this chapter to familiarize yourself with basic Computer Telephony Integration (CTI) concepts and the capabilities of Avaya Computer Telephony as an implementation of CTI.

This chapter contains the following sections:

What is CTI? on page 24

The Essential Components of a CTI System on page 26

A Typical Avaya Computer Telephony Configuration on page 27

Avaya Computer Telephony Components on page 29

A Closer Look at the Essential Avaya Computer Telephony Components on page 30

Security Issues on page 31

Private Data and Client Applications on page 35

Implementing a Firewall Strategy

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Avaya 1.3 manual Learning About Avaya Computer Telephony