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Avaya 1.3 manual Avaya Computer Telephony

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Install Administering the Switch Maintenance System Configuration Security Issues Setting Up Multiple Clients Procedure to Remove Programs CTI Link Settings What is Type change ip-services

Page 1

Avaya Computer Telephony

Release 1.3

Installation Guide

Issue 1

October 2003

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Avaya 1.3 manual Avaya Computer Telephony

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Contents

Avaya Computer Telephony Comments S8700 Configurations Isolating the Definity LAN Gateway Security IssuesCustomer Support CallVisor PC Essential Components of a CTI System Removing Software Procedure to Remove Programs Installing Avaya Computer Telephony Tsapi Client Software SET 171 168ACD Applet 172 CallLog Application 173 Jtapi SDK Configuration Option 1 PROCR/DLG 238 Contents Installation Guide Preface About This Document Reason for Reissue Document Organization Intended Audience Installing Avaya Computer Telephony Tsapi Client Software Product Terminology Conventions Used in This DocumentConvention Example Usage Add station Switch Oriented Documents For More Information About Avaya Products and ServiceSwitch Specific Documents Related Documents Avaya Computer Telephony Documents Switch Interface DocumentsReadme files Avaya Computer Telephony Documents on Your Desktop Online Documents Document Designations -- Icons, Titles, and File Names Jtapi Using the Avaya Computer Telephony Documents If You Use Cvlan CallVisor PC LAN Based Applications Customer Support Preface About This Document Installation Guide Learning About Avaya Computer Telephony What is Avaya Computer Telephony? What is CTI?What Does Avaya Computer Telephony Do? What APIs Does Avaya Computer Telephony Support? CallVisor PC Jtapi Essential Components of a CTI System Typical Avaya Computer Telephony Configuration Learning About Avaya Computer Telephony HP-UX Avaya Computer Telephony ComponentsUnix Jtapi SDK Cvlan SDK Essential Avaya Computer Telephony Components a Closer Look Security Definity Servers CSI, SI, R S8700 Configurations Security IssuesIsolating the Definity LAN Gateway Definity ECS/DEFINITY Server CSI Security Guidelines Connectivity Options Implementing a Firewall Strategy Private Data and Client Applications Learning About Avaya Computer Telephony Installation Guide Scope of this Chapter Administering the Switch Hardware and Software Components Using the Information in this Chapter License File and Optional Features Forms Activating Software Features RFA and License FilesLicense Files Task Administrative Tasks for Avaya Platforms That Use the Mapd Server LAN Segment connectivity to the switch Setting Up Your LAN for Avaya Computer TelephonyIP Addresses Client LAN Segment Guidelines for Setting Up a Private LANIf You Intend to Use Host Names Type display system-parameters customer-options Task 1 Administering a Link System Configuration Fixed TEI field, type y Is on the Mapd This Main Menu appears Task 2 DLG Administration Installing Avaya Computer Telephony Server Software Administrative Tasks for Avaya Platforms That Use the Mapd Cancel Refresh ADD Delete Help Nxtpg Prvpg ADD Delete Help Update DLG Port/Status Control Definity ONE/IP 123.213.321.110 Client Name field, type TServer’s node name Type change ip-services Verify that Computer Telephony Adjunct Link is set to y Type add cti-link n Name field, type the TServer’s Hostname Administering the Switch Installation Guide Installing Avaya Computer Telephony Server Software CTI Planning Your Server Installation Planning Your Installation Gather the Necessary Information Determine the Requirements of Your Configuration CPU Avaya Computer Telephony Hardware and Software RequirementsRAM Server Software Description Guidelines for Upgrading Avaya Computer Telephony UserIDs/accounts with administrative permissions Other Things to Consider for an Upgrade Specialized Installations Driver Readme Workstation Engine Readme Avaya Computer Telephony Installation Guidelines Avaya Computer Telephony Installation Guidelines Installing Avaya Computer Telephony Server Software Click the button for Avaya Computer Telephony Software Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Administrator Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Issue 1 October 2003 Installing Avaya Computer Telephony Server Software Perform Initial Restart Avaya Computer Telephony Components on Your Desktop Desktop Components Starting and Stopping the Telephony Services Software Basic Maintenance Tasks Starting Telephony Services Enabling Automatic Startup and Recovery Manually Stopping Telephony Services Reinstalling Telephony Services Server Software Procedure to Remove ProgramsRemoving Software Basic Maintenance Tasks Page Installing Avaya Computer Telephony Tsapi Client Software CD-ROM Avaya Computer Telephony Clients and Private Data Versions CTI Continuum Planning Your Client Installation Windows-Based Client Hardware and Software Requirements Tsapi Client Hardware and Software Requirements HP-UX Client Hardware and Software Requirements UnixWare Client Hardware Software RequirementsTsapi Solaris Client Hardware Software Requirements Telephony Services Client Platforms Telephony Services Client Software Client Administration Workstation Client Administration Software Components Obtain the IP address or Host Name of the Telephony Server Installing the Windows Client Software Installing Avaya Computer Telephony Tsapi Client Software Installing the Windows Client Software Installing Avaya Computer Telephony Tsapi Client Software Installing the Windows Client Software Installing Avaya Computer Telephony Tsapi Client Software Installing the Windows Client Software Setting Up Multiple Clients Installing the Windows Client Software from a Network DriveXcopy sourcedirectory destinationdirectory /s /e Verifying 32-bit Client Software Installation Pkgadd -d /cdrom/cdrom0/client/TSAPI/sparc/tsapicl.spl Installing Tsapi Solaris Sparc Client Software Verifying Tsapi Solaris Sparc Client Software Installation Installing from Command Line Installing UnixWare Client SoftwareInstalling from the CD Umount /dev/cdrom/device Pkgadd -d /mountpoint/client/tsapi/unixware/nwtslib.spl Mount -F cdfs -r /dev/cdrom/device /mountpoint Installing from DisketteCd /mountpoint/client/tsapi/unixware Enter Cat nwtslib.spl /dev/fd0 Enter Pkgadd -d diskette n Telephony Services UnixWare Client DISK1 Disk 1 Installing HP-UX Client Software About Installing HP-UX Client SoftwareDISPLAY=0.0 export Display From the Actions menu, choose Mark for Install Swinstall -s /mountpoint/CLIENT/TSAPI/HPUX/TSLIB.TAR\1Select Actions, and click Install analysis Editing the Template File -- tslibrc Removing Windows 32-Bit Client Software Removing Telephony Services Client SoftwareRemoving Tsapi Solaris Client Software Tsapicl Removing HP-UX Client Software Removing UnixWare Client SoftwareType swremove Using Cvlan Overview Implementing Cvlan and Telephony Services Cvlan and Telephony Services Coresidency at a Glance Cvlan Server Cvlan Administration Guidelines for Sharing Links Basic Cvlan Client Administration Before You Administer Cvlan Clients Adding a Cvlan Client Basic Cvlan Client Administration Removing a Cvlan Client Editing a Client Starting the Cvlan Server Starting the Cvlan Server with Telephony Services Controller Starting the Cvlan Server from the Windows Operating System Using Cvlan Stopping the Cvlan Server Stopping Cvlan with the Telephony Services Controller Cvlan Client Software Cvlan Client Hardware and Software Requirements IBM AIX Cvlan Client Platforms Installing Windows Client Software Installing Cvlan Client Software Installing Cvlan Client Software Using Cvlan Installing Solaris Sparc Client Software Verifying Windows Client Software InstallationPkgadd -d /cdrom/cdrom0/client/cvlan/sparc/cvlanxcl.spl Installing Solaris x86 Client Software Verifying Solaris Sparc Client Software Installation Pkgadd -d /cdrom/cdrom0/client/cvlan/solx86/cvlanxcl.spl Verifying Solaris x86 Client Software Installation Installing UnixWare Client Software Installing AIX Cvlan Client SoftwareInstalling from the Command Line Installing from the CD Mount -F cdfs -r /dev/cdrom/device/mountpoint Uninstalling Windows Client Software Verifying UnixWare Client Software InstallationRemoving Cvlan Client Software Cvlan Software Development Kit Installp -u cvlanclientRemoving Solaris Sparc Client Software Removing AIX Client Software Cvlan SDK Components Jtapi Client Packaging Installing Jtapi Client Software Installing Jtapi Client Software Issue 1 October 2003 Installing Jtapi Client Software Issue 1 October 2003 Installing Jtapi Client Software Issue 1 October 2003 Installing Jtapi Client Software Setup for Running Jtapi Applets or Applications on a Client Manually Installing Jtapi Client Software Special Cases Installing Jtapi Client Software Related Documentation Using the Jtapi SDK Jtapi SDK at a Glance Components of the Jtapi SDK Installing the Jtapi SDK Telephony Services SDK Setup screen displays Installing the Jtapi SDK Using the Jtapi SDK Installing the Jtapi SDK Destination Folder Structure screen displays Click Next Private Data Versions Supported Application Development Basics Java Client Hardware and Software RequirementsJava Client Hardware and Software Requirements Running Applets in Netscape Communicator Running Jtapi Applets Object Running Applets in Internet ExplorerCODEBASE=ECSJTAPID.CAB Object Jtapi Sample Applications SDK\Jtapi\OSIndependent\Samples CallLog Application ACD AppletPBX Route Applet TSTest Applet/Application in the TSTest directory Using the Jtapi SDK Jtapi Exerciser Application Manually Installing and Running the Jtapi Exerciser Jtapi Online Support Obtaining Version Information Using the Tsapi SDK Related Documentation SDK Online SupportUnder CTI, select Avaya Computer Telephony SDK Support SDK at a Glance High Level View of the Tsapi SDK Installing in the Windows Environment Installing the Tsapi SDK Welcome Screen Tsapi SDK Setup Screen Destination Location Screen Installing in the Unixware Environment Installing in the HP-UX Environment Installing in the Solaris Environment Hdrs Directory SDKs\TSAPI\HDRS Tsapi Programming EnvironmentLibs SDKs\TSAPI\LIBS Samples SDKs\TSAPI\SAMPLES Tsapi Programming Notes Linkage Notes Version NegotiationAcserrapiverdenied Sample Code PBX Driver InstallationINSTTSDR.DLL Byref STRING, Number Driver Debugging Strategies Csta Server TSAPI.CPP TSAPI.H Tsapi Sample CodeOPENTSRV.CPP OPENTSRV.H STDAFX.CPP STDAFX.H SAMPLDLG.CPP SAMPLDLG.HRESOURCE.H TSAPIOUT.CPP TSAPIOUT.H TSAPIOUT.RC For More Information Appendix a Avaya Computer Telephony Installed Files Avaya CT Server Table A-1 Telephony Server Files File Name Table A-2 G3PBX Driver Files File Name Destination Directory G3PBX Driver Files G3PBX Driver Files Win32 Client Files UnixWare Client Table A-6 Files Copied to HP-UX Client File Name Destination HP-UX Client File Name Destination Directory Jtapi Client Destination Directory Jtapi SDK File Name Destination Directory File Name Destination Directory File Name Tsapi SDK Tsapi SDK File Name File Name File Name Appendix B Administering CTI Links for Definity G3PD Adjlk CTI Link SettingsTEI Issue 1 October 2003 Administering CTI Links for Definity G3PD Installation Guide Appendix C Migrating your Security Database Table C-1 Security Database Conversion File Example Converting the Security Database Phone ANY PBX NYC INFORM1 Phone ANY PBX NYC ADDIPX Figure C-1 Migrate NetWare SDB to Windows NT Dialog Box MIGRATE.EXE Converting the Security Database Migrating your Security Database Scope of this appendix Introduction Definity ECS and Definity Prologix Administration Using the Information in this appendix Definity ECS and Definity Prologix Administration IP Addresses Task 1 Definity ECS Definity Prologix Administering a Link Type add station Type list configuration software-versions Station Port Administration... is for access to DLG and Cvlan Definity ECS and Definity Prologix Administration Pre-Release 11 Link Administration Instructions Cancel Refresh ADD Delete Help Nxtpg Cancel Refresh ADD Delete Help Cancel Refresh Msgper Help State Update Definity SAT Figure D-2 Definty ONE Administration at a Glance Definity ONE Administration Connectivity Switch to Avaya CT Server Basic Switch RequirementsConfiguration Option 1 PROCR/DLG Configuration Option 2 PROCR/DLG, C-LAN and Data Module Procedure for Setting Up TN795 Procr to Definity ONE Option Type display system-parameters customer-options 3000 Type change node-names Type change ip-services Asai Proprietary Adjunct Links? y Procedure for Setting Up TN799 C-LAN to Definity ONE Option Type add station Type change node-names Checklist for Definity ONE with TN795 Procr Option Checklists for Definity ONE Before You Install Avaya CT Definity ONE Checklist for Definity ONE with TN799 C-LAN Option Task See Configuring Definity ONE and Avaya CT Efin IT Y ONE Administration Page Numerical Index Description settings for connections G3PD 136 146 Installation Guide

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