Error Messages

 

Message

Description

Action

 

Check the cable.

The machine and cable are not

Turn OFF the machine, check that the

 

 

connected properly.

machine is connected to the network

 

 

 

using the proper cable, and then turn the

 

 

 

machine ON.

 

 

 

 

 

Check the originals.

Paper or originals are jammed.

Remove any jammed paper or originals.

 

 

 

(See “Clearing Jams,” on p. 12-2)

 

 

 

 

 

Clean the scan area.

The feeder scanning area may be

Clean the feeder scanning area (See

 

 

dirty.

“Scanning Area,” on p. 2-3), then press

 

 

 

[OK].

 

 

 

 

 

Hang up the receiver.

The receiver of the external

Hang up the receiver.

 

 

telephone is off the hook.

 

 

 

 

 

 

Insert the toner cartridge all the

A toner cartridge is not installed or

Install the toner cartridge correctly tray.

 

way holding the right & left grips.

not installed correctly.

 

 

 

 

 

 

Load paper.

– No paper is loaded in the paper

– Load the paper correctly by inserting

 

 

cassette or multipurpose tray

it all the way to the back of the paper

 

 

when copying or printing.

cassette.

 

 

– If the paper size is not appropriate

– Set the appropriate size paper for

 

 

for printing, <Change Paper Size>

printing, and specify the correct

 

 

appears.

size of paper in <Paper Settings>.

 

 

 

For printing reports or lists, set the

 

 

 

paper size to <LTR>, <LGL>, <STMT>,

 

 

 

<EXEC>, <FLSC>, <OFI>, <B-OFI>, <M-

 

 

 

OFI>, <G-LTRR>, <G-LGL> or <Custom

 

 

 

Size>, and then load paper of the

 

 

 

same size.

 

 

– The appropriate paper for printing

– After setting the appropriate size

 

 

is not loaded.

paper for printing, specify the correct

 

 

 

size of paper in the <Paper Settings>

 

 

 

menu.

Troubleshooting

 

 

 

No response from the destination.

– The server was not running when

– Check the destination.

 

 

 

you tried to send.

 

 

 

– The network connection was lost

– Check the status of the network.

 

 

when you tried to send. (Either

 

 

 

you could not connect to the

 

 

 

destination or the connection

 

 

 

was lost before the job could

 

 

 

complete.)

 

 

 

– A TCP/IP error occurred when you

– Check that the network cables and

 

 

tried to send an e-mail or I-fax.

connectors are properly connected.

 

 

 

 

 

No response from the server.

The specified server settings are

Wait for a while, and try browsing again.

 

Check the settings.

incorrect, or the server is not turned

If you still fail, try selecting another

 

 

ON. Alternatively, the machine’s

server.

 

 

TCP/IP resources may below.

 

 

 

 

 

12-26