Troubleshooting

If You Cannot Solve a Problem

If You Cannot Solve a Problem

Customer Support (U.S.A.)

If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST for U.S.A. and 9:00 A.M. to 8:00 P.M. EST for Canada Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website.

http://www.canontechsupport.com/

Customer Support (Canada)

Canon Canada Inc., off ers a full range of customer technical support options*:

–For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently asked questions, visit

http://www.canon.ca/

–Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666

–For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666

–If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http://

www.canon.ca/

* Support program specifi cs are subject to change without notice.

●Please have the following information ready when you contact Canon:

–Product name Color imageCLASS MF8450c/Color imageCLASS MF9170c/Color imageCLASS MF9150c

–Serial number (On the label located inside top of the front cover)

–Place of purchase

–Nature of problem

–Steps you have taken to solve the problem and the results

If the machine makes strange noises, emits smoke or odd odor, turn off the main power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.

Attempting to repair the machine yourself may void the limited warranty.

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