Error Codes

 

 

 

 

 

Error Code

Description

Action

 

#0005

– The recipient did not answer within 35

– Confirm that the recipient’s machine is able to

 

 

seconds.

communicate, and try again.

 

 

– The recipient’s machine is not a G3 fax.

– Check the type of receiving machine with the

 

 

 

receiving party.

 

 

 

 

 

#0009

– There is no paper.

– Load paper. (See “Loading Paper,” on p. 2-10.)

 

 

– The paper drawer is not correctly inserted into

– Insert the paper drawer properly. (See “Loading

 

 

the machine.

Paper,” on p. 2-10.)

 

 

 

 

 

#0012

The document could not be sent because the

Ask the recipient to load paper into their fax

 

 

recipient’s machine was out of paper.

machine.

 

 

 

 

 

#0018

– The recipient’s machine did not respond when

– Confirm that the recipient’s machine is able to

 

 

your machine redialed.

communicate, and then try again.

 

 

– The documents could not be sent because the

– Confirm that the recipient’s machine is able to

 

 

recipient’s machine was busy.

communicate, and then try again.

 

 

– The settings on your machine do not match the

– Check that the settings on your machine match

 

 

settings on the recipient’s machine.

those on the recipient’s machine, and that the

 

 

 

recipient’s machine is able to communicate.

 

 

 

Try sending again.

 

 

– No pause was included in the telephone

– Insert a pause after the country code, or after

 

 

number when sending a fax overseas.

the fax number of the recipient, and then dial

 

 

 

the number again. (See “Dialing an Overseas

 

 

 

Number (With Pauses),” on p. 5-22.)

 

 

 

– Change the Long Distance setting if you are

 

 

 

sending documents to a destination stored

 

 

 

in the Address Book or One-touch. (See

 

 

 

“Registering Fax Numbers in the Address

 

 

 

Book,” on p. 3-2 or “Storing/Editing One-

 

 

 

Touch,” on p. 3-26.)

 

 

 

 

 

#0037

– Documents could not be received because

– Print, send, or delete any documents stored in

 

 

there is insufficient memory available.

memory.

Troubleshooting

 

number you dialed was different from the

registered on the other party’s fax machine.

 

– The data size exceeds the available memory.

– Reduce the data size by lowering the resolution

 

 

 

or by changing the file format.

 

#0059

Your transmission is canceled because the

Check to see that the correct fax number is

 

 

number registered on the other party’s fax

 

 

 

 

machine.

 

 

 

 

 

 

 

#0099

A job was interrupted when the Direct Print or

Try to execute the job if necessary.

 

 

network scan function was being used.

 

 

 

 

 

 

 

#0401

When the data was being written to the medium,

Use the memory medium with sufficient free

 

 

the machine detected that the medium was full.

space.

 

 

 

 

 

 

12-31