Canon 2237B001AA, 2237B008, 2237B008AA 11Troubleshooting

11Troubleshooting

Clearing Jams∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11‑2

Error Messages∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11‑17

Error Codes∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11‑21

If Memory Becomes Full during Scanning∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11‑28

Service Call Messages∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11‑29

If You Cannot Solve a Problem∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11‑31

Troubleshooting

Contents

Page Starter Guide Basic Operation Guide (This Document) Reference Guide Color Network ScanGear Page Erase shadows and lines around original images or binding holes Adjust the contrast of scanned images Page Specify multiple recipients as a group Retry sending documents automatically *1 Redial when the line is busy Send documents to multiple recipients Send documents at a specified time Receive documents in memory without printing out Print a document from a PC Specify detailed scanning options to suit various images *1 Access and manage the machine from a PC *1 Restrict the use of the machine with department IDs Page 1‑1 1‑2 1‑5 1‑7 1‑10 1‑20 1‑22 1‑24 2‑1 2‑2 3‑10 3‑19 3‑21 3‑25 3‑33 4‑16 4‑32 4‑52 4‑54 4‑56 5‑5 5‑11 6‑2 6‑5 6‑7 10‑20 10‑27 11‑1 11‑2 11‑17 12‑6 13‑2 13‑9 Important Safety Instructions Handling and Maintenance Page Page Page Location Page Power Supply Customer Support (U.S.A.) Customer Support (Canada) Page Symbols Used in This Manual Keys Used in This Manual Displays Used in This Manual Copyright Disclaimers For CA, USA only Legal Limitations on the Usage of Your Product and the Use of Images Trademarks International Energy Star-Program IPv6 Ready Logo Super G3 Preinstallation Requirements for Canon Facsimile Equipment A. Location B.Order Information C.Power Requirements Connection of the Equipment In Case of Equipment Malfunction Rights of the Telephone Company FCC (Federal Communications Commission) Notice Page Page Notice Conditions à Remplir Préalablement à L’installation d’un Télécopieur Canon A. Emplacement B.Installation téléphonique C.Condition d’alimentation Remarques Page 1 Before Using the Machine External View Feeder Internal View Page Page How to Turn On the Main Power 1 Make sure that the power plug is firmly inserted into the power outlet 2 Press the main power switch to “I” side Page Control Panel Power Switch Frequently Used Keys Touch Panel Key Display Page Entering Characters ●Alphanumeric Characters ●Symbols ●Values in Inches Adjusting the Brightness Procedure before Using the Machine ●Department ID Management 5 Press (Log In/Out) ●User ID Management Procedure after Using the Machine 1 Be sure to press (Log In/Out) Page Maintaining the Cartridge Setting the Sleep Mode Press (Additional Functions) Setting Auto Clear Time Page Page Page 2 Original and Paper Page Page Page Original Sizes Orientation On the Platen Glass 1 Lift the feeder Gently close the feeder 2 Place your original face down Page Into the Feeder Adjust the slide guides to fit the size of your originals Page Page Page Page Page Into the Stack Bypass Open the stack bypass bypass ●If you are loading envelopes into the stack bypass: paper you load Setting Paper Type for the Paper Drawers Page Setting Paper Size and Type for the Stack Bypass Select the desired paper size ●If you want to select a standard paper size: ●If you want to select an envelope size: Page You can use the following useful functions Automatic Paper Selection/Automatic Drawer Switching Page Paper Supply Indicator Setting the Speed or Print Side Priority Use this chart when printing on preprinted paper (i.e., paper with logos) Page 3 Copying Follow this procedure to make a copy Enter the Copy Mode Place Your Originals Enter the Copy Quantity Start Copying Automatic Paper Selection (COPY) Place your originals 5 Press (Start) Manual Paper Selection 1 Press (COPY) 2 Place your originals Page Page 7 Press (Start) Page Original Type Selection Press (COPY) Exposure ●Adjusting Automatically 4 Press (Start) ●Adjusting Manually Copy Ratio ●Preset Zoom 5 Select the paper size 6 Press (Start) ●Zoom by Percentage ●Auto Zoom Page Reserving Copy Jobs ●While the Machine Is Waiting ●While the Machine Is Printing Set the desired copy modes and paper source ●If the Collate Mode Is Set: ●If the Group Mode Is Set: ●If No Finisher Mode Is Set: If the Rotate Mode Is Set: Page Order (Collate) Same Page (Group) Page ●Making Two-SidedCopies from One-SidedOriginals (1 ▶ 2-Sided) ●Making Two-SidedCopies from Two-SidedOriginals (2 ▶ 2-Sided) ●Making One-SidedCopies from Two-SidedOriginals (2 ▶ 1-Sided) ●Making Two-SidedCopies from Facing Pages in a Book (Book ▶ 2-Sided) 1 to 2-Sided ●To set the orientation of the two- sided copies: 2 to 2-Sided 2 to 1-Sided 2 Place your originals into the feeder ● To set the orientation of the originals : Book to 2-Sided Place your original on the platen glass Page Page mode (for example, Sharpness) ● To change a copy mode: ● To cancel a copy mode: Using the Touch Panel Display Using the System Monitor Screen Press [Done] Checking the Status of Copy Jobs Page 4 Sending Documents Follow this procedure to send faxes Enter the Send Mode Specify the Destination Send the Document Sending an E-MailMessage (imageCLASS MF7480 Only) (SEND) Page Page 16 Press (Start) Sending an I-Fax(imageCLASS MF7480 Only) Press (SEND) Page Page Sending a Job to a File Server (imageCLASS MF7480 Only) Page 11 Press (Start) Setting the File Format (imageCLASS MF7480 Only) Page You can specify the scan settings to match the original you are sending Selecting a Scan Mode 1 Press (SEND) Page Changing the Color Mode (imageCLASS MF7480 Only) Page Document Size Page Resolution Page Scan Density and Original Type Settings ●Manual Density Adjustment ●Automatic Density Adjustment ●Original Type Selection Page Two-SidedOriginals 2 Place your originals in the feeder Page Different Size Originals Page Using the New Address Tab ●Specifying a Fax Number Page ●Specifying an E-MailAddress (imageCLASS MF7480 Only) ●Specifying an I-FaxAddress (imageCLASS MF7480 Only) ●Specifying a File Server (imageCLASS MF7480 Only) ■Using the Keyboard Page Page ■Using the Browse Key (Windows (SMB)) ●If the Enter Network Password screen is displayed: Using the Address Book Page Using the One-TouchButtons Using Group Addresses Specify a group address ●To specify a group from the Address Book: ●To specify a group from the one- touch buttons: Using the Favorites Buttons Checking/Changing a Destination Check or change the destination’s information ●If the destination is a group address: Page Erasing a Destination Page 8 When you hear a high-pitchedtone, press (Start) Page Specify the destination Specify the desired send options Page Page Storing/Editing Address Book ●Registering Fax Numbers 1 Press (Additional Functions) Page 16 Press [Done] repeatedly until the Send Basic Features screen appears ●Registering E-MailAddresses Page ●Registering I-FaxAddresses Page ●Registering File Server Addresses the Send Basic Features screen ●Registering Group Addresses Repeat steps 5 to 7 to add other destinations 11 Press [Done] repeatedly until the Send Basic Features screen appears ●Editing Address Details Press [Done] repeatedly until the Send Basic Features screen appears Storing/Editing One-TouchButtons ●Registering/Editing Fax Numbers Page Page 17 Press [Done] repeatedly until the Send Basic Features screen appears ●Registering/Editing E-MailAddresses Page ●Registering/Editing I-FaxAddresses Page ●Registering/Editing File Server Addresses 10 Press [Done] repeatedly until the Send Basic Features screen appears ●Registering/Editing Group Addresses Page Erasing Addresses ●Erasing Addresses from the Address Book Page ●Erasing One-TouchButtons Storing/Editing Favorites Buttons ●Registering/Editing a Favorites Button want to register 12 Press [Done] repeatedly until the Send Basic Features screen appears ●Erasing a Favorites Button 7 Press [Done] repeatedly until the Send Basic Features screen appears Using the Stop Key ●Fax Page ●E-Mail, I-Fax,or Sending to a File Server Checking the Status of Fax Jobs ●Checking Fax Job Details Check the details of the selected job Printing the Fax Job Log (Activity Report) Checking the Status of Send Jobs (imageCLASS MF7480 Only) ●Checking Send Job Details 5 Check the details of the selected job Page 5 Receiving Documents 3 The document is printed You can select and cancel a fax job that is currently being received Page ●Checking Received Fax Job Details Page Checking the Status of Receive Jobs (imageCLASS MF7480 Only) Page ●Printing the Receive Job Log (Activity Report) ●Checking the Arrival of I-FaxJobs Page Page 6 Printing Follow this procedure to print a document from your computer Start the Print Command Select the Printer Adjust Preferences Print the Document Page You can cancel the current print jobs Page Checking the Status of Print Jobs Check the detailed information 7 Scanning Follow this procedure to scan an original to your computer Enter the Scan Mode Set Scan Function Start Scanning Switching the Scanner Online Switching the Scanner Offline ●Switching Offline When Scanning is not in Progress ●Switching Offline When Scanning is in Progress Cancel an ongoing job as follows Page 8 PC Faxing Follow this procedure to send a fax from your computer For details on fax driver settings, see the Fax Driver Guide Select the Fax Set the Destination Page 9 Remote UI Follow this procedure for Remote UI management Prepare the Network Startup Log on Operate the Machine Page 10Maintenance Note the following before cleaning your machine: –Use a soft cloth to avoid scratching the components Exterior Fixing Unit Page Page Scanning Area ●Platen Glass and Underside of the Feeder ●Manual Feeder Cleaning 1 Open the feeder cover 2 Clean the rollers (a total of three places) inside the feeder cover with a cloth dampened with water Close the inner cover Open the feeder 7 Close the feeder cover 10 Close the feeder ●Automatic Feeder Cleaning Page ●Transfer Roller the inner cover (B) by holding its front tab for removing the old it clicks stamp cartridge (A) Rem Page Page clicks cover 2 Open the front cover Remove the new cartridge from the protective bag Remove the desiccant bag and the shipping tape Remove the packing materials 13 Remove the protective cover by pulling its tab 16 Rotate the lever to the locked position 17 Close the front cover Page The Clean Earth Campaign ●THE Canon CARTRIDGE RECYCLING PROGRAM Page U.S.A. PROGRAM ●Packaging ■Option A-1:Single Box Return ■Option B: Volume Box Return 1-800-OK-Canon ■Option A-2:Multiple Box Return Do not send ●Shipping Residents of Alaska and Hawaii ■Option: UPS Pick-up CANADA PROGRAM-CANADAPROGRAMME ■Option A: Single Box Return ■ Option B: Volume Box Return (eight or more cartridges) Page Page Page 11Troubleshooting Check the following if you experience repeated paper jams: –Make sure you have removed any scraps of paper from the inside of the machine jammed paper in the locations indicated on the touch panel display, restore all levers and covers to their original positions 3 Continue to follow the procedure and instructions on the touch panel display 2 Remove any jammed originals Open the inner cover (A), holding it by its front tab Turn the feed dial and remove any jammed originals 5 Close the inner cover Open the feeder and remove any jammed originals Close the feeder 6 Close the feeder cover 9 Follow the instructions on the touch panel display Stack Bypass Remove all paper from the stack Follow the instructions on the touch panel display Remove any jammed paper Fixing Unit (Inside the Main Unit) 1 Press the button on the left cover of the main unit, and open the left Page 8 Follow the instructions on the touch panel display Duplex Unit 2 Remove any jammed paper Follow the instructions on the touch panel display 1 Press the button on the left cover of the main unit, and open the left cover Open the paper drawer’s left cover 4 Pull out the paper drawer and remove any jammed paper 6 Close the paper drawer’s left cover Page Close the paper drawer’s left cover Self-diagnosticerror messages appear on the touch panel display when: ●scanning or printing cannot be performed because of an operational error Page Page Page Page Page Page Page Page Page Page Page Page Page Page Please have the following information ready when you contact Canon: 12Machine Settings Printing USER'S DATA LIST Accessing the Additional Functions Menu Using the Printer Settings Menu Repeat steps 3 to 5 to specify all the Printer Settings items you want to set Common Settings Page Page Page Copy Settings Timer Setting Communications Settings Page Page Page Page Adjustment/Cleaning Page Page Printer Settings Page Page Page Page Page Address Book Settings Report Settings Page System Settings Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page General ● Type ● Power Source ● Maximum Power Consumption ● Paper Feeding System ● Display Languages ● Acceptable Originals ● Acceptable Paper Stock ● Printable Area ● Paper Sizes ● Paper Weight Dimensions (W × D × H) Copier ● Scanning Resolution Printer ● Paper Delivery ● Print Speed ● Number of Tones ● Cartridge Facsimile ● Telephone Line Used Number of Lines ● Transmission Type ● Compression Method Send (imageCLASS MF7480 Only) Send to file server ● Communication Protocol ● Data Format ● Resolution Page Symbols & Numerics Page Page Page Page Page CANON INC CANON U.S.A., INC CANON CANADA INC CANON EUROPA N.V CANON FRANCE S.A.S