Error Codes

If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you press [Log] on the System Monitor screen. (See “Checking Device Status,” on p. 1‑24.)

If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report and TX Report. However, if a send job is canceled, “STOP” is printed in the Results column on the TX Report.

For details on reports, see Chapter 11, “Appendix,” in the Reference Guide. See the table below for individual error codes.

Error Code

Description

Action

#0001

A paper or originals may be jammed.

Remove the jammed paper or

 

 

originals.

 

 

 

#0003

– An attempt was made to send a

– Divide the document into smaller

 

document of 17 1/8" (432 mm) or

parts and send from the platen

 

longer from the feeder.

glass.

 

– A document takes a long time to

– Reduce the scanning resolution

 

send because it contains too much

before sending.

 

data.

 

 

– A document takes a long time to

– Contact the other party and ask

 

receive.

them to reduce their scanning

 

 

resolution or divide the document

 

 

into smaller parts for sending.

 

 

 

Troubleshooting

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