Error Code

Description

Action

 

#0005

– The recipient did not respond

– Send the document again. Contact

 

 

within 35 seconds.

the other party and have them

 

 

 

check their fax machine. If you

 

 

 

are making an overseas call, add a

 

 

 

pause to the number.

 

 

– The other party may not be using a

– Check with the other party and

 

 

G3 fax machine.

send the document to a G3 fax

 

 

 

machine. If the other party does

 

 

 

not have a G3 fax machine, try

 

 

 

sending your document using

 

 

 

a transmission mode the other

 

 

 

party's fax machine supports.

 

#0009

The paper has run out or the paper

Load the paper or insert the paper

 

 

drawer is not set properly.

drawer properly.

 

#0012

You could not send because the other

Contact the other party and ask them

 

 

party's fax machine is out of paper.

to load the paper.

 

#0018

– The recipient’s machine did not

– Confirm that the recipient’s

 

 

respond when your machine

machine is able to communicate,

 

 

retried sending documents.

and try again.

 

 

– The documents could not be sent

– Confirm that the recipient’s

 

 

because the recipient’s machine

machine is able to communicate,

 

 

was busy.

and try again.

 

 

– The settings on your machine do

– Confirm that the recipient’s

 

 

not match the settings on the

machine is able to communicate,

 

 

recipient’s machine.

and try again.

 

 

– No pause was included in the

– Insert a pause after the country

Troubleshooting

 

telephone number when sending a

code, or after the fax number of

 

fax overseas.

the other party, and then dial the

 

 

 

 

 

number again.

 

 

 

– Change the Long Distance setting

 

 

 

on the Option screen if you are

 

 

 

sending documents to destinations

 

 

 

stored in the Address Book or

 

 

 

one-touch buttons. (See “Storing/

 

 

 

Editing Address Book,” on p. 458,

 

 

 

or “Storing/Editing One-Touch

 

 

 

Buttons,” on p. 471.)

 

 

 

 

 

#0037

The memory is full.

Print, send, or delete any documents

 

 

 

stored in memory.

 

 

 

 

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