Error Messages

If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display.

Self-diagnostic error messages appear on the touch panel display when:●scanning or printing cannot be performed because of an operational error.

●you need to make a decision or take some action during scanning, copying, or printing.

●you need to make a decision or take some action while browsing the network (imageCLASS MF7480/MF7470 Only).

The following is a list of self-diagnostic error messages, along with their possible causes and remedies.

Message

Description

Action

 

Cannot connect to the

Cannot connect to the

Check the Gateway Address

 

selected server. Check the

specified IP address/port.

setting in IPv4 Address

 

settings.

 

Settings in TCP/IP Settings in

 

(imageCLASS MF7480/

 

Network Settings in System

 

MF7470 Only)

 

Settings (from the Additional

 

 

 

Functions screen). (See “Set the

 

 

 

Machine for Network Usage

 

 

 

(imageCLASS MF7480/MF7470

 

 

 

Only),” in the Starter Guide.)

 

 

 

 

 

Cannot find the selected

The IP address that the

– Check the DNS (Domain

 

server. Check the settings.

machine should connect to

Name System) Server

Troubleshooting

(imageCLASS MF7480/

cannot be determined.

Settings in TCP/IPv4 or v6 in

MF7470 Only)

 

Network Settings in System

 

 

Settings (from the Additional

 

 

 

Functions screen). (See

 

 

 

“Network (imageCLASS

 

 

 

MF7480/MF7470 Only),” in

 

 

 

the Reference Guide.)

 

 

 

– Check whether the DNS

 

 

 

(Domain Name System)

 

 

 

server’s DNS settings are

 

 

 

correct.

 

 

 

 

 

11‑17