–When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner and make it impossible to remove the toner stains.

–When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

–After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal injury or damage if the machine suddenly starts printing.

–Do not force a jammed original or paper out of the machine. Contact Canon Customer Care Center if needed.

–When a paper jam occurs in the feeder, you cannot continue operating the machine. Follow the instructions on the touch panel display to remove the jammed paper. (See “Feeder,” on p. 11‑5.)

–If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch panel display.

1 Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper.

See the appropriate pages below for

 

 

 

 

 

 

 

 

 

 

 

 

 

 

instructions on finding and removing

 

 

 

 

 

 

 

jammed paper. Or, you can follow the

 

 

 

 

 

 

 

instructions on the touch panel display.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If jammed paper tears while it is being

 

 

 

 

 

 

 

 

 

 

 

 

 

 

removed, be sure to remove any remaining

 

 

 

 

 

 

 

pieces from inside the machine.

 

① Feeder (See “Feeder,” on p. 11‑5.)

 

 

② Stack Bypass (See “Stack Bypass,” on

 

 

p. 11‑7.)/Fixing Unit (See “Fixing Unit

– If the machine’s power is turned off when

 

(Inside the Main Unit),” on p. 11‑8.)

there is a paper jam, detection of paper

 

③ Duplex Unit (See “Duplex Unit,” on

jams in the paper drawers is not possible

 

p. 11‑11.)

after the power is turned back on. Clear

 

④ Paper Drawer 1 (See “Paper Drawer 1,” on

paper jams without turning the power off.

 

p. 11‑13.)

– Some areas that are shown to have paper

 

⑤ Paper Drawer 2 (See “Paper Drawer 2,” on

jams may not actually have paper jams.

 

p. 11‑15.)

However, always check all locations

2

 

 

 

 

 

 

indicated on the touch panel display in the

After you have removed all of the

order that is given.

– When paper is jammed in several locations,

 

jammed paper in the locations

the following image with the black circles

 

indicated on the touch panel

appears on the screen.

 

display, restore all levers and

 

 

covers to their original positions.

Troubleshooting

11‑3