Troubleshooting

I can’t control the camera.

Check that the LAN cable for camera control is connected correctly.

Check to see if the camera zoom position is restricted to a preset (P.3-13).

The viewer is disconnected

Try connecting to the viewer again.

Check that the network or PC you are using is working properly.

Reboot the PC and try connecting again.

I forgot the password.

All factory defaults settings can be restored by pressing the Reset switch (P.7-10). The default administration password is “VB-C50i”. The VB-C50Fi’s settings will need to be made again, since all network settings such as the IP addresses and subnet masks are also restored to the factory defaults.

I cannot record pictures.

The number of pictures that can be recorded depends on the setting. From time to time, please delete recorded pictures that are not needed (P.3-28).

Check that the camera is on and the cable has been connected properly.

Appendix

Note

If you have a problem, consult the ReadMe also. The ReadMe file may contain important information not included in this manual. Be sure to read the file.

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Canon Vb-C50fi user manual Can’t control the camera, Viewer is disconnected, Forgot the password, Cannot record pictures