
Troubleshooting
Before you contact your Canon dealer or service outlet, check the items listed below. If a log message is displayed, refer to the log message list for the log details and the appropriate response.
The VB-C50Fi does not start up.
●Check that the AC cable is connected correctly.
●Switch the
VBSetup.exe does not work.
●Check that the LAN cable used for setup is connected correctly.
●Try turning off the power to the
●Check to see if the
The VB-C50Fi sample page does not appear.
●Check that the LAN cable is connected correctly.
●Check that the
●If you have changed the IP address, the new IP address does not take effect until the VB- C50Fi is rebooted.
●If access control for the
●Check that the IP address or URL settings in the viewer software are correct.
●When using the router’s NAT function, be sure the
The video does not appear.
●Check that the viewer software is correctly installed (→
●If the video quality is poor, check the quality settings on the
●You can limit the number of viewers that can access the
●If you cannot see the video using the Viewer for Java, check your system environment such as the browser version (→
VM beforehand. See the web site for more details.
WebView Product web site | http://www.canon.com/webview |