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Cisco Systems 2140, 2130 manual Product Serial Number Location, Cisco Product Identification Tool

Models: 2140 2130

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Appendix A Troubleshooting

Product Serial Number Location

	Table A-2	NIC 1 and NIC 2 LED Descriptions

	LED	Color	State	Description

	Left		Off	10-Mb/s connection
	(location 1)
	(location 1)	Green	Solid	100-Mb/s connection
		Green	Solid	100-Mb/s connection

		Amber	Solid	1000-Mb/s (or 1-Gb/s) connection

	Right		Off	No network connection
	(location 2)
	(location 2)	Green	Solid	Network connection
		Green	Solid	Network connection

		Green	Blinking	Transmit/receive activity

Product Serial Number Location

On the Cisco ADE 2130 and 2140 Series appliance, the serial number label is located on the right-hand corner above the RJ-45 serial connector on the front of the appliance. (See Figure A-3.)

Figure A-3 Cisco ADE 2130 and 2140 Series Appliance Serial Number Location

202590

SN: XXXNNNNXXXX

Note The serial number for the Cisco ADE 2130 and 2140 Series appliance is 11 characters long.

Cisco Product Identification Tool

The Cisco Product Identification (CPI) tool helps you retrieve the serial number of your Cisco products.

Before you submit a request for service online or by phone, use the CPI tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z)tab, and then choosing Cisco Product Identification Tool from the alphabetical list.

This tool offers three search options:

•Search by product ID or model name

•Browse for Cisco model

•Copy and paste the output of the show command to identify the product

Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before you place a service call.

Cisco Application Deployment Engine (ADE) 2130 and 2140 Series Appliance Hardware Installation Guide

	78-18579-02	A-7

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Cisco Systems 2140, 2130 manual Product Serial Number Location, Cisco Product Identification Tool

Contents

Text Part Number Americas Headquarters Copyright 2008 Cisco Systems, Inc. All rights reserved N T E N T S Lifting Guidelines Preparing Your Site for Installation Powering Up the Cisco ADE 2130 and 2140 Series Appliance Appliance C-2 About This Guide Objectives Document Revision HistoryAudience Organization Chapter Title Description Conventions Bewaar Deze Instructies Safety Warnings Aviso Instruções Importantes DE Segurança Warnung Wichtige SicherheitshinweiseAvvertenza Importanti Istruzioni Sulla Sicurezza Spara Dessa Anvisningar GEM Disse Anvisninger Xiv Related Documentation Obtaining Documentation and Submitting a Service Request Xvi A P T E R Model Product Overview Product Serial Number Location Cisco ADE 2130 Series Appliance Cisco ADE 2130 and 2140 Series Appliance ConfigurationsCisco Product Identification Tool Cisco ADE 2140 Series Appliance Specification Description Cisco Spare Part NumberGB Sdram CADE-RAM-25EF= CADE-2U-AC-PSU= Cisco ADE 2130 and 2140 Series Appliance Front View Hardware Features Color State Description Front Control Panel LEDs and Switches Cisco ADE 2130 and 2140 Series Appliance Rear View Switch Used used NIC LEDs AC and DC Power Supply LEDs Ethernet Port NIC 1 and NIC Input/Output Ports and Connectors Type Description Ethernet Port Pin Signal DescriptionSerial Console Port Signal Description RTS CTS DTR DSR TXD RXD GND RJ-45-to-DB-9 Terminal Adapter Console DC Power Supply Input AC and DC Power Supplies Environmental Monitoring Overtemperature Protection OTPRegulatory Compliance Overcurrent Protection OCP A P T E R General Precautions Safety Guidelines Safety with Electricity Safety with EquipmentPage Preventing Electrostatic Discharge Damage Site Planning Preparing Your Site for InstallationLifting Guidelines Post Open Rack Rack Installation Safety Guidelines Site Environment Airflow Guidelines Temperature and Humidity Guidelines Specification Minimum Maximum Power Considerations DC Power Supply Safety Considerations Method of Procedure Unpacking and Checking the Contents of Your Shipment Cisco Part Number Cisco Information Packet and Warranty Replacement, Repair, or Refund Policy for Hardware Duration of Hardware WarrantyTo Receive a Return Materials Authorization RMA Number Required Tools and Equipment Task Verified by Date Installation ChecklistCreating a Site Log Serial Console Port Connections Ethernet and Console Port ConsiderationsNIC 1 and NIC 2 RJ-45 Ethernet Connections 78-18579-02 Page Installing the Cisco ADE 2130 and 2140 Series Appliance Rack-Mounting Configuration Guidelines Installing the Cisco ADE 2130 and 2140 Series Appliance 2-Post Rack-Mount Kit Post Rack-Mount Hardware Kit Attaching the L Brackets to the Appliance Mid-Mounting in a 2-Post Rack Attaching an L Bracket to a Center Post Installing the Appliance in the Rack 4-post Rails and Brackets Item No Description Quantity Attaching the Inner Slide Rails to the Appliance Attaching the Outer Slide Rails to the Rack Installing the Appliance into the Rack Installing Appliance into Rack Cisco ADE 2130 and 2140 Series Appliance Power Connecting the Appliance AC Power Grounding the Rack Connecting the Appliance DC Power and GroundPower Connections Grounding Connections 10 Stripping the Ground Wire Wiring the DC-Input Power Source 12 Stripping the Power Wire Connecting the Network Interface Connecting the Network and Console Cables Cable Management Connecting the Console Power-Up Procedure AC Power Supply Powering Up the Cisco ADE 2130 and 2140 Series Appliance Checking the LEDs Power-Up Procedure DC Power Supply ADE 2130 and 2140 Appliance Front-Panel LEDs A P T E R Before You Begin Preparing for a Successful InstallationHardware Options Description Cisco Spare Part Number Removing the Cover Beginning the InstallationTools and Supplies Needed Removing the Cisco ADE 2130 and 2140 Series Appliance Cover Removing the Front Bezel Installing a Hard Drive Tray into the Appliance Removing the Hard Drive Tray Removing the Processor Air Duct Removing and Installing the Processor Air Duct To remove the processor air duct Installing the Processor Air Duct Installing and Removing Memory Branch Channel B Channel a Installing DIMMs Installing DIMMs Removing DIMMs Removing and Installing the PCI Adapter Card Configuration Lower Slot Upper Slot Configuration Bottom Slot Middle Slot Top Slot PCI riser assembly Pins Removing the PCI Riser Assembly Removing a Full-Height Adapter Card Removing a PCI Adapter Card Installing a PCI Adapter Card Installing the PCI Riser Assembly Installing or Replacing a Power Supply AC and DC Power Supply Modules Replacing a Redundant Power Supply Adding a New Redundant Power Supply Replacing a Nonredundant Power Supply Installing the Cover Completing the Installation 231198 Page Troubleshooting Overview Troubleshooting Problem Solving Environmental Reporting Features Troubleshooting the Power and Cooling Systems Troubleshooting Adapter Cards, Cables, and Connections Front-Panel LEDs Reading the LEDs Figure A-2 NIC 1 and NIC 2 LEDs NIC LEDs Cisco Product Identification Tool Product Serial Number LocationPage Site Log Initials Date Maintaining Your Site Environment Maintaining the Cisco ADE 2130 Appliance Cables and Connectors General Exterior Cleaning and InspectionAppliance Adapter Cards Cooling Temperature Altitude HumidityElectrostatic Discharge Electromagnetic and Radio Frequency Interference Magnetism Power Source InterruptionsPage Numerics EMI See ESD NIC See MOP RFI Preventing effects RJ-45 pinout NIC Safety guidelines IN-5 IN-6