Cisco Systems 2140, 2130 manual Product Serial Number Location, Cisco Product Identification Tool

Appendix A Troubleshooting

Product Serial Number Location

Table A-2	NIC 1 and NIC 2 LED Descriptions
LED	Color	State	Description
Left		Off	10-Mb/s connection
(location 1)
	Green	Solid	100-Mb/s connection
	Amber	Solid	1000-Mb/s (or 1-Gb/s) connection
Right		Off	No network connection
(location 2)
	Green	Solid	Network connection
	Green	Blinking	Transmit/receive activity

Product Serial Number Location

On the Cisco ADE 2130 and 2140 Series appliance, the serial number label is located on the right-hand corner above the RJ-45 serial connector on the front of the appliance. (See Figure A-3.)

Figure A-3 Cisco ADE 2130 and 2140 Series Appliance Serial Number Location

202590

SN: XXXNNNNXXXX

Note The serial number for the Cisco ADE 2130 and 2140 Series appliance is 11 characters long.

Cisco Product Identification Tool

The Cisco Product Identification (CPI) tool helps you retrieve the serial number of your Cisco products.

Before you submit a request for service online or by phone, use the CPI tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z)tab, and then choosing Cisco Product Identification Tool from the alphabetical list.

This tool offers three search options:

•Search by product ID or model name

•Browse for Cisco model

•Copy and paste the output of the show command to identify the product

Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before you place a service call.

Cisco Application Deployment Engine (ADE) 2130 and 2140 Series Appliance Hardware Installation Guide

78-18579-02 A-7