Cisco Systems CB21AG Problems Connecting to the Network, Prioritizing Network Connections, 10-11

Chapter 10 Troubleshooting

Troubleshooting the Client Adapter

Problems Connecting to the Network

After you have installed the appropriate driver and client utilities, contact your IS department if you have a problem connecting to the network. Proxy server, network protocols, and further authentication information might be needed to connect to the network.

Prioritizing Network Connections

If your computer has more than one network adapter enabled (such as a Cisco Aironet client adapter and an Ethernet card), you can choose which one to use by assigning a priority to your network connections.

Follow the steps below to prioritize your network connections.

Step 1 Right-click the My Network Places icon on your desktop.

Step 2 Click Properties.

Step 3 Choose the Advanced menu option at the top of the window.

Step 4 Click Advanced Settings. Your network connections are listed in the Connections box on the Adapters and Bindings tab.

Step 5 Use the arrows beside the Connections box to move the network connection that you want to use to the top.

Step 6 Click OK.

Parameters Missing from Profile Management Windows

If some parameters are unavailable on the Profile Management windows, your system administrator may have used an administrative tool to deactivate these parameters. In this case, these parameters cannot be selected.

Windows Wireless Network Connection Icon Shows Unavailable Connection (Windows XP Only)

If your computer is running Windows XP and you configured your client adapter using ADU, the Windows Wireless Network Connection icon in the Windows system tray may be marked with a red X and show an unavailable connection even though a wireless connection exists. This is caused by a conflict between the wireless network settings of ADU and Windows XP. Simply ignore the Windows icon and use the ASTU icon to check the status of your client adapter’s wireless connection.

	Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide
OL-4211-03	10-11