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Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide
OL-4211-03
Chapter10 Troubleshooting Troubleshooting the Client Adapter
Troubleshooting the Client Adapter
This section provides troubleshooting tips should you encounter problems with your client adapter. Use
Table10-2 to qu ickly find spe cific trou ble shoo ting i nfor ma tion.

Using the Troubleshooting Utility

The troubleshooting utility enables you to identify and resolve configuration and association problems
with your client adapter. It is meant to be used only when the client adapter is in infrastructure mode
because it assesses the connection between the adapter and an access point.
Follow the instructions in one of the subsections below to use the utility to diagnosis your clie nt adapter’ s
operation, save a detailed report to a text file, or access online help.

Diagnosing Your Client Adapter’s Operation

Step1 Perform one of the following to activate the troubleshooting utility:
•Open ADU; choose Troubleshooting from the Action drop-down menu.
•Open ADU; click the Diagnostics tab and Troubleshooting.
•Right-click the ASTU icon; choose Troubleshooting from the pop-up menu.
The Troubleshooting Utility window appears (see Figure10-1).
Table10-2 Troubleshooting Infor matio n
Troubleshooting Information Page Number
Using the troubleshooting utility 10-3
Disabling the Microsoft Wireless Configuration
Manager 10-8
Disabling the Microsoft 802.1X supplicant 10-8
Client adapter recognition problems 10-8
Resolving resource conflicts 10-9
Problems associating to an access point 10-10
Problems connecting to the network 10-11
Prioritizing network connections 10-11
Parameters missing from Profile Management
windows 10-11
Windows Wireless Network Connection icon
shows unavailable connection (Windows XP
only)
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