Cisco Systems CB21AG manual 10-21

Chapter 10 Troubleshooting

Error Messages

Error Message You chose not to copy your private PAC. If you experience wireless connection problems during Windows domain logon or logged off stage, you must reconfigure the profile to use a global PAC.

Explanation When you were prompted to copy your PAC to the global store so that it will be available when you are not logged on, you clicked No.

Recommended Action The profile will use the private PAC for authentication. However, if you experience any wireless connection problems, you may need to reconfigure your profile to use a global PAC.

Error Message You do not have a valid Protected Access Credentials (PAC), the PAC you provided does not match the authentication server, or the PAC is expired. You may proceed with authenticating if the server supports auto provisioning. Do you want to proceed and accept auto provisioning?

Explanation You activated an EAP-FAST profile that is configured for automatic PAC provisioning and does not specify a PAC authority for which you have a current valid PAC.

Recommended Action If you want to attempt to auto-provision a PAC from the server, click Yes. Otherwise, click No. If you choose No, a message appears indicating that the client adapter was unable to EAP-FAST authenticate.

Error Message You failed to change your EAP-FAST domain/network password. Make sure you enter a new password that complies with the password policy and try again. Do you want to retry now?

Explanation An error occurred when you attempted to change your EAP-FAST password.

Recommended Action Click Yes to try again. When the Enter Wireless Network Password window appears, enter your new password. Otherwise, click No to cancel the operation.

Error Message You have just changed your network password. You must change your saved password settings in the EAP-FAST profiles before connecting again.

Explanation Your network password has changed.

Recommended Action Update your EAP-FAST password on the EAP-FAST Settings window for any EAP-FAST profiles that are configured with a saved username and password.

Error Message You must configure the PEAP-GTC settings properly. User information, password, or machine information is incomplete.

Explanation You improperly configured a PEAP (EAP-GTC) profile.

Recommended Action Modify the profile’s configuration settings, making sure to enter all necessary information.

	Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide
OL-4211-03	10-21