192 | Dell DR715, T605 specification

192

Troubleshooting Your System

Image 192

Dell DR715, T605 owner manual 192

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m January DR715 Contents Entering the BMC Setup Module BMC Setup Module Options Memory Information Screen Hard Drive Installation Guidelines Installing an Expansion Card Installing a SAS Controller CardInstalling a RAID Battery Configuring the Boot Device Installing Memory Modules 130 Removing Memory Modules 132 Replacing the System Battery 138Installing the Power Supply Distribution 128 Troubleshooting a Wet System 168 Troubleshooting the System Battery 170Troubleshooting System Memory 174 159 193 197 Glossary Index Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators Front-Panel Features and Indicators About Your System System, the power is turned off Device driver errors when usingSystem, the system performs a Is turned off. If the system is not Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes Redundant Power Supply Indicators FunctionGreen indicates that the power supply is operational Providing DC power to the system NIC Indicator Codes LCD Status Messages E1000 Call SupportE1114 Temp Ambient E1118 CPU Temp E1211 Romb Batt E1214 ## PwrGdE1216 E1217 E121A 8V PwrGd E122E E122F 5V PwrGdE1231 E1232 E123C Planar LOM E1310 RPM Fan ##E1313 Fan Redundancy E1414 ThermtripE1418 Presence E141F CPU Protocol E1421 CPU InitE1422 CPU Machine Chk E1620 PS # Input RangeE1624 E1625 E1712 E171F Pcie FatalErr B## D## E1811 HDD ## Rbld AbrtE1812 HDD ## Removed Fault E2011 Mem ConfigE1A15 SAS Cable D E1A18 PDB Ctrl E2013 Shadow Bios Controller E2017 Timer FailE2018 Prog Timer E2019 Parity Error E201F Drac Config E2020 CPU ConfigDisable Dimm E2021 Memory Solving Problems Described by LCD Status Messages System Messages Removing LCD Status Messages Memory disabled ConfigurationUpdate Remote Bios Update Error Remote AccessFailure Error Keyboard are Securely Attached to Correct Connectors Mode detected Keyboard dataLine failure Keyboard stuck No boot device No timer tickInterrupt PCI Bios failed To install PCIe Fatal Error Reset SlotCaused a system Embedded Seek error EnabledROM bad checksum Sector not found Setup program Timer chipConfiguration Operation Honored TPM failure Modify to allow This change Reset the system Unexpected Installed memory Unsupported CPUCombination Stepping Detected Utility Diagnostics Messages Write faultWrite fault on Alert Messages About Your System Entering the System Setup Program Responding to Error Messages System Setup Options Using the System Setup ProgramMain Screen System if any changes were made Main System Setup Program Screen Or DVD drive. See Sata Configuration Screen on Boot SequenceOn the hard drives installed in your system Cache size, and so on. See Table Memory Information Screen CPU Information Screen Enabling AMD PowerNow! Technology Displays the family, model, and steppingSpecified processor Sata Configuration Screen Mode sets the Sata subsystem to native Sata modePort is enabled if devices are attached to the port Port All Ports On default Integrated Devices ScreenAll Ports Off System board Serial Communication Screen System Security Screen When set to Off default, presence of the TPM is not When set to On with Pre-boot Measurements,Stores the pre-boot measurements compliant with When set to On without Pre-boot Measurements, Button is enabled in the System Setup program When disabled, the button can only turn on systemPower NMI Button Disabled default System and Setup Password Features Using the System PasswordExit Screen Using the System Setup Program Using the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module Options Using the System Setup Program Installing System Components Installing System Components Recommended Tools Inside the System Power supplies System fanDrive release latch Installing the Front Drive Bezel Front Drive BezelRemoving the Front Drive Bezel Hard drives System board System memory Installing an Insert on the Front Drive Bezel Removing an Insert on the Front Drive BezelBezel tabs Opening the System Tab notch Insert tab Hook slot Cover latch Foot Installing System Components Opening and Closing the System Latch release lock Reinstall the system cover a Lift up the cover latch Closing the System Removing and Installing Blank Drive EMI Fillers Removing and Installing a Blank Drive EMI Filler Filler tabs Cooling Shrouds Removing the Expansion Card ShroudRemoving the Processor Shroud Rear shroud alignment tabs Installing the Processor Shroud Shroud touch pointGripping points Power Supplies Installing the Expansion Card Shroud Removing a Redundant Power Supply Pull the power supply straight out to clear the chassis Installing a Redundant Power Supply Cable retention bracket Removing a Non-redundant Power Supply Page Power supply release tab Screws Installing System ComponentsShroud Installing a Non-redundant Power Supply Hard Drive Installation Guidelines Hard DrivesRemoving a Hard Drive Carrier release tab Installing a Hard Drive 10. Installing a Hard Drive in a Drive Bracket Hard drive Drive Satab cable to system board Connector to SAS controller card Removing a Hot-plug Hard Drive Installing a Hot-plug Hard Drive Drive bracket Installing a Hot-plug Hard Drive Blank Diskette DriveRemoving a Hot-plug Hard Drive Blank Removing the Diskette Drive 15. Removing or Installing a Diskette Drive Diskette drive Drive bay screw slots Drive release latch Installing a Diskette Drive Connect the power cable to the drive 16. Installing Diskette Drive Shoulder Screws Diskette drive connectors Optical and Tape Drives Removing an Optical or Tape Drive Drive bay screw slots Drive bay screw slots Drive alignment screws SAS tape drive SAS cable Installing an Optical or Tape Drive 101 21. Installing Optical or Tape Drive Shoulder Screws 103 104 105 Pata optical drives Pata data cableRibbon cable notch 106 Expansion Cards Removing an Expansion Card107 Installing System Components 109 Expansion card Installing an Expansion Card Installing a SAS Controller Card SAS Controller Card111 Installing System Components SAS/SATA backplane power Connector Top of processor shroud113 SAS/SATA backplane RAID Battery Removing a SAS Controller Card Installing a RAID Battery 115 Removing a RAID Battery Configuring the Boot Device RAC CardRemoving the RAC Card 117 118 Installing a RAC Card 119 Internal USB Memory Key Connector Installing the Optional Internal USB Memory Key 121 TOE key Integrated TOE Cooling FansRemoving the Expansion Card Fan Securing slots Installing System Components 123 Installing the Expansion Card Fan Removing the System Fan Fan release tab Installing System Components 125 Installing the System Fan General Memory Module Installation Guidelines System Memory127 Memory Sparing Support Processor SystemSystem 512 MB 12 GB 16 GB 24 GB 32 GB 129 CPU CPUs 512 16 GB Installing Memory Modules 130 33. Installing and Removing a Memory Module Memory module 131 Removing Memory Modules Processors Removing a Processor133 134 Release levers Thermal grease Rotate the processor shield upward and out of the way 135 Installing a Processor Unpack the new processor 137 System Battery Replacing the System BatterySystem battery is a 3.0-volt V, coin-cell battery 36. Replacing the System Battery 139 Installing System Components Chassis Intrusion Switch Removing the Chassis Intrusion Switch141 Installing the Chassis Intrusion Switch Intrusion connector on system board Power Supply Distribution Board Removing the Power Supply Distribution Board143 Shroud release latch Shroud alignment guides 145 Power supply cage Installing the Power Supply Distribution Board 147 SAS/SATA Backplane Removing the SAS/SATA Backplane 149 Installing the SAS/SATA Backplane SAS cable connector Power cable Control Panel Service-only Procedure Removing the Control Panel151 Screws Control panel System Board Service Only Procedure Installing the Control PanelRemoving the System Board 153 Installing System Components 155 Installing the System Board 157 158 Safety First-For You and Your System Management software Documentation Monitors power indicatorStart-Up Routine 159 Troubleshooting External Connections Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty Checking the Equipment Troubleshooting the Keyboard 161 Troubleshooting Your System Troubleshooting the Mouse 163 Troubleshooting Serial I/O Problems Troubleshooting a Serial I/O Device Troubleshooting a USB Device165 Troubleshooting Your System Troubleshooting a NIC NIC cannot communicate with network167 Troubleshooting a Wet System Liquid spilled on the system Excessive humidity 168 Troubleshooting a Damaged System System was dropped or damaged169 Troubleshooting the System Battery Troubleshooting Redundant Power Supplies 171 Troubleshooting System Cooling Problems Troubleshooting a Fan 173 Troubleshooting System Memory 175 Troubleshooting an Internal USB Key System cannot read data from a USB memory key Troubleshooting a Diskette Drive Error message indicates a diskette drive problem177 Troubleshooting Your System Troubleshooting an Optical Drive 179 Troubleshooting a Scsi Tape Drive Troubleshooting a Hard Drive 181 Troubleshooting Your System Troubleshooting a Hot-plug Hard Drive 183 Troubleshooting Your System Troubleshooting a SAS or SAS RAID Controller 185 Troubleshooting Your System Troubleshooting Expansion Cards 187 Troubleshooting Your System Troubleshooting the Microprocessors 189 Troubleshooting Your System 191 192 Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options 195 Viewing Information and Results System Board Jumpers and Connectors Jumpers and Connectors System Board Jumpers and Connectors 33 32 198 Serial connector 199 200 SAS/SATA Backplane Board Connectors 201 202 203 204 Contacting Dell 205Getting Help 206 207 Amperes AC Alternating current 208 Celsius 209 210 211 212 Hz Hertz 213 214 215 216 217 System diskette See bootable diskette System memory See RAM 218TCP/IP Transmission Control Protocol/Internet Protocol 219 220 221 222 223 Index Index 225 Post 227 Upgrades processor USB Warranty Wet system troubleshooting 229 230