191 | Dell T605, DR715 instruction

25Remove the processor shroud. See "Removing the Processor Shroud" on page 72.

26Swap processor 1 with processor 2. See "Removing a Processor" on page 133.

27If you have tested each processor and the problem persists, the system board is faulty. See "Getting Help" on page 205.

Troubleshooting Your System

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Image 191

Dell T605, DR715 owner manual 191

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m January DR715 Contents Memory Information Screen Entering the BMC Setup Module BMC Setup Module Options Hard Drive Installation Guidelines Configuring the Boot Device Installing an Expansion CardInstalling a SAS Controller Card Installing a RAID Battery 128 Installing Memory Modules 130 Removing Memory Modules 132Replacing the System Battery 138 Installing the Power Supply Distribution 159 Troubleshooting a Wet System 168Troubleshooting the System Battery 170 Troubleshooting System Memory 174 197 193 Glossary Index About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators About Your System Front-Panel Features and Indicators Is turned off. If the system is not System, the power is turned offDevice driver errors when using System, the system performs a Back-Panel Features and Indicators Connecting External Devices Providing DC power to the system Power Indicator CodesRedundant Power Supply Indicators Function Green indicates that the power supply is operational LCD Status Messages NIC Indicator Codes E1118 CPU Temp E1000Call Support E1114 Temp Ambient E1217 E121A 8V PwrGd E1211 Romb BattE1214 ## PwrGd E1216 E1232 E122EE122F 5V PwrGd E1231 Redundancy E123C Planar LOME1310 RPM Fan ## E1313 Fan Presence E1414Thermtrip E1418 Chk E141F CPU ProtocolE1421 CPU Init E1422 CPU Machine E1625 E1620 PS # InputRange E1624 Err B## D## E1712E171F Pcie Fatal Removed E1811 HDD ## RbldAbrt E1812 HDD ## E1A18 PDB Ctrl FaultE2011 Mem Config E1A15 SAS Cable D E2019 Parity Error E2013 Shadow BiosController E2017 Timer Fail E2018 Prog Timer E2021 Memory E201F Drac ConfigE2020 CPU Config Disable Dimm Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages Bios Update Memory disabledConfiguration Update Remote Keyboard are Securely Attached to Correct Connectors Error RemoteAccess Failure Error Keyboard stuck Mode detectedKeyboard data Line failure To install No boot deviceNo timer tick Interrupt PCI Bios failed Embedded PCIe Fatal ErrorReset Slot Caused a system Sector not found Seek errorEnabled ROM bad checksum Modify to allow This change Reset the system Unexpected Setup programTimer chip Configuration Operation Honored TPM failure Stepping Detected Utility Installed memoryUnsupported CPU Combination Alert Messages Diagnostics MessagesWrite fault Write fault on About Your System Responding to Error Messages Entering the System Setup Program System if any changes were made System Setup OptionsUsing the System Setup Program Main Screen Main System Setup Program Screen Cache size, and so on. See Table Or DVD drive. See Sata Configuration Screen onBoot Sequence On the hard drives installed in your system Memory Information Screen CPU Information Screen Specified processor Enabling AMD PowerNow! TechnologyDisplays the family, model, and stepping Port Sata Configuration ScreenMode sets the Sata subsystem to native Sata mode Port is enabled if devices are attached to the port System board All Ports On defaultIntegrated Devices Screen All Ports Off Serial Communication Screen System Security Screen When set to On without Pre-boot Measurements, When set to Off default, presence of the TPM is notWhen set to On with Pre-boot Measurements, Stores the pre-boot measurements compliant with NMI Button Disabled default Button is enabled in the System Setup programWhen disabled, the button can only turn on system Power Exit Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration BMC Setup Module Options Entering the BMC Setup Module Using the System Setup Program Installing System Components Installing System Components Inside the System Recommended Tools Drive release latch Power suppliesSystem fan Hard drives System board System memory Installing the Front Drive BezelFront Drive Bezel Removing the Front Drive Bezel Bezel tabs Installing an Insert on the Front Drive BezelRemoving an Insert on the Front Drive Bezel Tab notch Insert tab Opening the System Opening and Closing the System Latch release lock Hook slot Cover latch Foot Installing System Components Closing the System Reinstall the system cover a Lift up the cover latch Removing and Installing a Blank Drive EMI Filler Filler tabs Removing and Installing Blank Drive EMI Fillers Removing the Processor Shroud Cooling ShroudsRemoving the Expansion Card Shroud Rear shroud alignment tabs Gripping points Installing the Processor ShroudShroud touch point Installing the Expansion Card Shroud Power Supplies Pull the power supply straight out to clear the chassis Removing a Redundant Power Supply Cable retention bracket Installing a Redundant Power Supply Removing a Non-redundant Power Supply Page Shroud Power supply release tabScrews Installing System Components Installing a Non-redundant Power Supply Removing a Hard Drive Hard Drive Installation GuidelinesHard Drives Carrier release tab Installing a Hard Drive 10. Installing a Hard Drive in a Drive Bracket Hard drive Satab cable to system board Drive Connector to SAS controller card Removing a Hot-plug Hard Drive Installing a Hot-plug Hard Drive Drive bracket Removing a Hot-plug Hard Drive Blank Installing a Hot-plug Hard Drive BlankDiskette Drive Removing the Diskette Drive Drive bay screw slots Drive release latch 15. Removing or Installing a Diskette Drive Diskette drive Installing a Diskette Drive 16. Installing Diskette Drive Shoulder Screws Connect the power cable to the drive Diskette drive connectors Removing an Optical or Tape Drive Optical and Tape Drives Drive bay screw slots Drive bay screw slots Drive alignment screws SAS tape drive SAS cable 101 Installing an Optical or Tape Drive 21. Installing Optical or Tape Drive Shoulder Screws 103 104 Ribbon cable notch 105Pata optical drives Pata data cable 106 107 Expansion CardsRemoving an Expansion Card Installing System Components Expansion card 109 Installing an Expansion Card 111 Installing a SAS Controller CardSAS Controller Card Installing System Components SAS/SATA backplane SAS/SATA backplane powerConnector Top of processor shroud 113 Removing a SAS Controller Card RAID Battery 115 Installing a RAID Battery Removing a RAID Battery 117 Configuring the Boot DeviceRAC Card Removing the RAC Card 118 119 Installing a RAC Card Installing the Optional Internal USB Memory Key Internal USB Memory Key Connector TOE key 121 Removing the Expansion Card Fan Integrated TOECooling Fans 123 Securing slots Installing System Components Removing the System Fan Installing the Expansion Card Fan 125 Fan release tab Installing System Components Installing the System Fan 127 General Memory Module Installation GuidelinesSystem Memory System 512 MB 12 GB 16 GB 24 GB 32 GB Memory Sparing SupportProcessor System CPU CPUs 512 16 GB 129 130 Installing Memory Modules 131 33. Installing and Removing a Memory Module Memory module Removing Memory Modules 133 ProcessorsRemoving a Processor Release levers Thermal grease 134 135 Rotate the processor shield upward and out of the way Unpack the new processor Installing a Processor 137 System battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery 139 36. Replacing the System Battery Installing System Components 141 Chassis Intrusion SwitchRemoving the Chassis Intrusion Switch Intrusion connector on system board Installing the Chassis Intrusion Switch 143 Power Supply Distribution BoardRemoving the Power Supply Distribution Board Shroud release latch Shroud alignment guides 145 Power supply cage 147 Installing the Power Supply Distribution Board Removing the SAS/SATA Backplane SAS/SATA Backplane 149 SAS cable connector Power cable Installing the SAS/SATA Backplane 151 Control Panel Service-only ProcedureRemoving the Control Panel Screws Control panel 153 System Board Service Only ProcedureInstalling the Control Panel Removing the System Board Installing System Components 155 Installing the System Board 157 158 159 Safety First-For You and Your SystemManagement software Documentation Monitors power indicator Start-Up Routine Checking the Equipment Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Monitor is not working properly Video memory is faulty 161 Troubleshooting the Keyboard Troubleshooting Your System 163 Troubleshooting the Mouse Troubleshooting Serial I/O Problems 165 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device Troubleshooting Your System 167 Troubleshooting a NICNIC cannot communicate with network Liquid spilled on the system Excessive humidity 168 Troubleshooting a Wet System 169 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting the System Battery 171 Troubleshooting Redundant Power Supplies Troubleshooting System Cooling Problems 173 Troubleshooting a Fan Troubleshooting System Memory 175 System cannot read data from a USB memory key Troubleshooting an Internal USB Key 177 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Troubleshooting Your System 179 Troubleshooting an Optical Drive Troubleshooting a Scsi Tape Drive 181 Troubleshooting a Hard Drive Troubleshooting Your System 183 Troubleshooting a Hot-plug Hard Drive Troubleshooting Your System 185 Troubleshooting a SAS or SAS RAID Controller Troubleshooting Your System 187 Troubleshooting Expansion Cards Troubleshooting Your System 189 Troubleshooting the Microprocessors Troubleshooting Your System 191 192 System Diagnostics Features Using Dell PowerEdge Diagnostics System Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics 195 Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Jumpers and Connectors System Board Jumpers and Connectors 198 System Board Jumpers and Connectors 33 32 199 Serial connector 200 201 SAS/SATA Backplane Board Connectors 202 203 204 Getting Help Contacting Dell205 206 Amperes AC Alternating current 207 Celsius 208 209 210 211 Hz Hertz 212 213 214 215 216 217 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette System memory See RAM218 219 220 221 222 Index 223 Index 225 Post 227 USB Upgrades processor 229 Warranty Wet system troubleshooting 230