Dell DR715 Troubleshooting an Internal USB Key, System cannot read data from a USB memory key

Troubleshooting an Internal USB Key

Problem

•System cannot read data from a USB memory key.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.

1Enter the System Setup program and ensure that the USB key port is enabled. See "Entering the System Setup Program" on page 43.

2Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3Open the system. See "Opening the System" on page 68.

4Remove the expansion card shroud. See "Removing the Expansion Card Shroud" on page 72.

5Reseat the USB key.

6Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75.

7Close the system. See "Closing the System" on page 70.

8Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem is not resolved, proceed to the next step.

9Repeat step 2, step 3, and step 4.

10Insert a different USB key that you know works properly.

11Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75.

12Close the system. See "Closing the System" on page 70.

13Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem is not resolved, see "Getting Help" on page 205.

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Troubleshooting Your System