159, 160, 167, Troubleshooting a Wet System 168, 169 | Dell DR715

4 Troubleshooting Your System . . . . . . . . 159

Safety First—For You and Your System	159
Start-Up Routine	159
Checking the Equipment	160
Troubleshooting External Connections	160
Troubleshooting the Video Subsystem	160
Troubleshooting the Keyboard	161
Troubleshooting the Mouse	163
Troubleshooting Serial I/O Problems	164
Troubleshooting a Serial I/O Device	165
Troubleshooting a USB Device	165
Troubleshooting a NIC	167
Troubleshooting a Wet System	168
Troubleshooting a Damaged System	169
Troubleshooting the System Battery	170
Troubleshooting Redundant Power Supplies	171
Troubleshooting System Cooling Problems	172
Troubleshooting a Fan	173
Troubleshooting System Memory	174
Troubleshooting an Internal USB Key	176
Troubleshooting a Diskette Drive	177
Troubleshooting an Optical Drive	179
Troubleshooting a SCSI Tape Drive	180
Troubleshooting a Hard Drive	181

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Contents

Image 8

Dell DR715 159, 160, 167, Troubleshooting a Wet System 168, 169, Troubleshooting the System Battery 170, 171, 172, 173

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m January DR715 Contents Entering the BMC Setup Module BMC Setup Module Options Memory Information Screen Hard Drive Installation Guidelines Installing an Expansion Card Installing a SAS Controller CardInstalling a RAID Battery Configuring the Boot Device Installing Memory Modules 130 Removing Memory Modules 132 Replacing the System Battery 138Installing the Power Supply Distribution 128 Troubleshooting a Wet System 168 Troubleshooting the System Battery 170Troubleshooting System Memory 174 159 193 197 Glossary Index Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators Front-Panel Features and Indicators About Your System System, the power is turned off Device driver errors when usingSystem, the system performs a Is turned off. If the system is not Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes Redundant Power Supply Indicators FunctionGreen indicates that the power supply is operational Providing DC power to the system NIC Indicator Codes LCD Status Messages E1000 Call SupportE1114 Temp Ambient E1118 CPU Temp E1211 Romb Batt E1214 ## PwrGdE1216 E1217 E121A 8V PwrGd E122E E122F 5V PwrGdE1231 E1232 E123C Planar LOM E1310 RPM Fan ##E1313 Fan Redundancy E1414 ThermtripE1418 Presence E141F CPU Protocol E1421 CPU InitE1422 CPU Machine Chk E1620 PS # Input RangeE1624 E1625 Err B## D## E1712E171F Pcie Fatal E1811 HDD ## Rbld AbrtE1812 HDD ## Removed Fault E2011 Mem ConfigE1A15 SAS Cable D E1A18 PDB Ctrl E2013 Shadow Bios Controller E2017 Timer FailE2018 Prog Timer E2019 Parity Error E201F Drac Config E2020 CPU ConfigDisable Dimm E2021 Memory Solving Problems Described by LCD Status Messages System Messages Removing LCD Status Messages Memory disabled ConfigurationUpdate Remote Bios Update Error Remote AccessFailure Error Keyboard are Securely Attached to Correct Connectors Mode detected Keyboard dataLine failure Keyboard stuck No boot device No timer tickInterrupt PCI Bios failed To install PCIe Fatal Error Reset SlotCaused a system Embedded Seek error EnabledROM bad checksum Sector not found Setup program Timer chipConfiguration Operation Honored TPM failure Modify to allow This change Reset the system Unexpected Installed memory Unsupported CPUCombination Stepping Detected Utility Diagnostics Messages Write faultWrite fault on Alert Messages About Your System Entering the System Setup Program Responding to Error Messages System Setup Options Using the System Setup ProgramMain Screen System if any changes were made Main System Setup Program Screen Or DVD drive. See Sata Configuration Screen on Boot SequenceOn the hard drives installed in your system Cache size, and so on. See Table Memory Information Screen CPU Information Screen Specified processor Enabling AMD PowerNow! TechnologyDisplays the family, model, and stepping Sata Configuration Screen Mode sets the Sata subsystem to native Sata modePort is enabled if devices are attached to the port Port All Ports On default Integrated Devices ScreenAll Ports Off System board Serial Communication Screen System Security Screen When set to Off default, presence of the TPM is not When set to On with Pre-boot Measurements,Stores the pre-boot measurements compliant with When set to On without Pre-boot Measurements, Button is enabled in the System Setup program When disabled, the button can only turn on systemPower NMI Button Disabled default Exit Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Using the System Setup Program Installing System Components Installing System Components Recommended Tools Inside the System Drive release latch Power suppliesSystem fan Installing the Front Drive Bezel Front Drive BezelRemoving the Front Drive Bezel Hard drives System board System memory Bezel tabs Installing an Insert on the Front Drive BezelRemoving an Insert on the Front Drive Bezel Opening the System Tab notch Insert tab Hook slot Cover latch Foot Installing System Components Opening and Closing the System Latch release lock Reinstall the system cover a Lift up the cover latch Closing the System Removing and Installing Blank Drive EMI Fillers Removing and Installing a Blank Drive EMI Filler Filler tabs Removing the Processor Shroud Cooling ShroudsRemoving the Expansion Card Shroud Rear shroud alignment tabs Gripping points Installing the Processor ShroudShroud touch point Power Supplies Installing the Expansion Card Shroud Removing a Redundant Power Supply Pull the power supply straight out to clear the chassis Installing a Redundant Power Supply Cable retention bracket Removing a Non-redundant Power Supply Page Shroud Power supply release tabScrews Installing System Components Installing a Non-redundant Power Supply Removing a Hard Drive Hard Drive Installation GuidelinesHard Drives Carrier release tab Installing a Hard Drive 10. Installing a Hard Drive in a Drive Bracket Hard drive Drive Satab cable to system board Connector to SAS controller card Removing a Hot-plug Hard Drive Installing a Hot-plug Hard Drive Drive bracket Removing a Hot-plug Hard Drive Blank Installing a Hot-plug Hard Drive BlankDiskette Drive Removing the Diskette Drive 15. Removing or Installing a Diskette Drive Diskette drive Drive bay screw slots Drive release latch Installing a Diskette Drive Connect the power cable to the drive 16. Installing Diskette Drive Shoulder Screws Diskette drive connectors Optical and Tape Drives Removing an Optical or Tape Drive Drive bay screw slots Drive bay screw slots Drive alignment screws SAS tape drive SAS cable Installing an Optical or Tape Drive 101 21. Installing Optical or Tape Drive Shoulder Screws 103 104 Ribbon cable notch 105Pata optical drives Pata data cable 106 107 Expansion CardsRemoving an Expansion Card Installing System Components 109 Expansion card Installing an Expansion Card 111 Installing a SAS Controller CardSAS Controller Card Installing System Components SAS/SATA backplane power Connector Top of processor shroud113 SAS/SATA backplane RAID Battery Removing a SAS Controller Card Installing a RAID Battery 115 Removing a RAID Battery Configuring the Boot Device RAC CardRemoving the RAC Card 117 118 Installing a RAC Card 119 Internal USB Memory Key Connector Installing the Optional Internal USB Memory Key 121 TOE key Removing the Expansion Card Fan Integrated TOECooling Fans Securing slots Installing System Components 123 Installing the Expansion Card Fan Removing the System Fan Fan release tab Installing System Components 125 Installing the System Fan 127 General Memory Module Installation GuidelinesSystem Memory System 512 MB 12 GB 16 GB 24 GB 32 GB Memory Sparing SupportProcessor System 129 CPU CPUs 512 16 GB Installing Memory Modules 130 33. Installing and Removing a Memory Module Memory module 131 Removing Memory Modules 133 ProcessorsRemoving a Processor 134 Release levers Thermal grease Rotate the processor shield upward and out of the way 135 Installing a Processor Unpack the new processor 137 System battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery 36. Replacing the System Battery 139 Installing System Components 141 Chassis Intrusion SwitchRemoving the Chassis Intrusion Switch Installing the Chassis Intrusion Switch Intrusion connector on system board 143 Power Supply Distribution BoardRemoving the Power Supply Distribution Board Shroud release latch Shroud alignment guides 145 Power supply cage Installing the Power Supply Distribution Board 147 SAS/SATA Backplane Removing the SAS/SATA Backplane 149 Installing the SAS/SATA Backplane SAS cable connector Power cable 151 Control Panel Service-only ProcedureRemoving the Control Panel Screws Control panel System Board Service Only Procedure Installing the Control PanelRemoving the System Board 153 Installing System Components 155 Installing the System Board 157 158 Safety First-For You and Your System Management software Documentation Monitors power indicatorStart-Up Routine 159 Troubleshooting External Connections Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty Checking the Equipment Troubleshooting the Keyboard 161 Troubleshooting Your System Troubleshooting the Mouse 163 Troubleshooting Serial I/O Problems 165 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device Troubleshooting Your System 167 Troubleshooting a NICNIC cannot communicate with network Troubleshooting a Wet System Liquid spilled on the system Excessive humidity 168 169 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting the System Battery Troubleshooting Redundant Power Supplies 171 Troubleshooting System Cooling Problems Troubleshooting a Fan 173 Troubleshooting System Memory 175 Troubleshooting an Internal USB Key System cannot read data from a USB memory key 177 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Troubleshooting Your System Troubleshooting an Optical Drive 179 Troubleshooting a Scsi Tape Drive Troubleshooting a Hard Drive 181 Troubleshooting Your System Troubleshooting a Hot-plug Hard Drive 183 Troubleshooting Your System Troubleshooting a SAS or SAS RAID Controller 185 Troubleshooting Your System Troubleshooting Expansion Cards 187 Troubleshooting Your System Troubleshooting the Microprocessors 189 Troubleshooting Your System 191 192 Using Dell PowerEdge Diagnostics System Diagnostics Features System Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics Using the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options 195 Viewing Information and Results System Board Jumpers and Connectors Jumpers and Connectors System Board Jumpers and Connectors 33 32 198 Serial connector 199 200 SAS/SATA Backplane Board Connectors 201 202 203 204 Getting Help Contacting Dell205 206 207 Amperes AC Alternating current 208 Celsius 209 210 211 212 Hz Hertz 213 214 215 216 217 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette System memory See RAM218 219 220 221 222 223 Index Index 225 Post 227 Upgrades processor USB Warranty Wet system troubleshooting 229 230