HP 100 Router Access Software, Downloads, Contact Us, Telephone Technical, Support and Repair

112APPENDIX E: OBTAINING SUPPORT FOR YOUR PRODUCT

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Access Software	Software Updates are the bug fix / maintenance releases for the version
Downloads	of software initially purchased with the product. In order to access these
	Software Updates you must first register your product on the 3Com web
	site at http://eSupport.3com.com/.
	First time users will need to apply for a user name and password. A link to
	software downloads can be found at http://eSupport.3com.com/, or
	under the Product Support heading at http://www.3com.com/
	Software Upgrades are the software releases that follow the software
	version included with your original product. In order to access upgrades
	and related documentation you must first purchase a service contract
	from 3Com or your reseller.
Contact Us	3Com offers telephone, e-mail and internet access to technical support
	and repair services. To access these services for your region, use the
	appropriate telephone number, URL or e-mail address from the list below.
	You will find a current directory of support telephone numbers posted on
	the 3Com web site at http://csoweb4.3com.com/contactus/
Telephone Technical	To obtain telephone support as part of your warranty and other service
Support and Repair	benefits, you must first register your product at
	http://eSupport.3com.com/
	When you contact 3Com for assistance, please have the following
	information ready:
	■ Product model name, part number, and serial number
	■ A list of system hardware and software, including revision level
	■ Diagnostic error messages
	■ Details about recent configuration changes, if applicable
	To send a product directly to 3Com for repair, you must first obtain a
	return authorization number (RMA). Products sent to 3Com, without
	authorization numbers clearly marked on the outside of the package, will