Basic Connection, Checks | HP 100 Router instruction

6 TROUBLESHOOTING

Basic Connection	■ Check that the Router is connected to your computers and to the
Checks	telephone line, and that all the equipment is powered on. Check that
	the LAN Status LED and Cable/DSL Status LED on the Router are
	illuminated, and that any corresponding LEDs on the NIC are also
	illuminated.
	■ Ensure that the computers have completed their start-up procedure
	and are ready for use. Some network interfaces may not be correctly
	initialized until the start-up procedure has completed.
	■ If the LAN Status LED does not illuminate for a port that is connected,
	check that you do not have a faulty cable. Try a different cable.

Browsing to the Router Configuration Screens

If you have connected your Router and computers together but cannot browse to the Router configuration screens, check the following:

■Confirm that the physical connection between your computer and the Router is OK, and that the LAN Status LEDs on the Router and NIC are illuminated and indicating the same speed (10Mbps or 100Mbps).

Some NICs do not have status LEDs, in which case a diagnostic program may be available that can give you this information.

■Ensure that you have configured your computer as described in Chapter 3, Setting Up Your Computers. Restart your computer while it is connected to the Router to ensure that your computer receives an IP address.

■When entering the address of the Router into your web browser, ensure that you use the full URL including the http:// prefix (for example, http://192.168.1.1).

■Ensure that you do not have a Web proxy enabled on your computer. Go to the Control Panel and click on Internet Options. Select the

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HP 100 Router manual Basic Connection, Checks, Browsing to the Router Configuration Screens

Contents

OfficeConnect Cable/DSL Router User Guide 3Com Corporation Campus Drive Marlborough, MA USA Contents Running the Setup Wizard Troubleshooting ISP Information Technical Specifications About this Guide Document to 3Com at ConventionsPddtechpubscomments@3com.com Configure your Router About this Guide Cable/DSL Router OfficeConnect Example Network Without a Router Router Advantages Alert LED Orange Minimum System Component RequirementsFront Panel Operations Cable/DSL Status LED Power LED GreenIndicates that the Router is powered on Four LAN Status LEDs Rear Panel Including Safety InformationIntroduction Positioning the Router Computer, do the following ConnectingWall Mounting Router Connecting the Router Hardware Installation This chapter Obtaining an IPAddress Automatically Local Area Properties Screen Restart your computer Obtaining an IP Address Automatically Proxy Software Wizard AccessingTo use the Setup Wizard Refer to for details on how to do this Router Login Screen Login screen displays Figure Click Next to display the Time Zone setup screen Figure Admin Password screen Figure Running the Setup Wizard Click Next to display the Connection Type screen Click Next. The DNS screen displays. Refer to DNS on Dynamic IP Address Mode PPPoE Interface Screen PPPoE Mode L2TP Pptp Mode L2TP Screen Static IP Mode Screen Static IP Mode DNS DNS Screen Address Dhcp Server Parameters LAN Configuration Summary Pages ConfigurationNavigating Through the Router LAN Settings LAN Settings screen Dynamic IP Address DSL or Cable Dhcp Clients ListPPPoE DSL only L2TP DSL or Cable Pptp DSL or CableStatic IP Address DSL or Cable Dynamic IP Address Check all of your settings and then click Apply PPPoE Internet Settings PPPoE Interface Screen Pptp Check with your ISP to make sure they support L2TP Static IP Address Internet Settings Static IP Screen Internet Settings DNS Screen Firewall Configure the following firewall functionsSPI Stateful Packet Inspection SPI inspects packets at See DMZ on SPI Screen upper section Intrusion Detection Feature Alert by E-mail Stateful Packet InspectionConnection Policy DoS Detect Criteria Special Application Screen Virtual Server Screen Virtual Server Add/Edit Screen Access Control Access Control Screen URL Filter To control access to specific Internet services URL Filter Screen Schedule Rule Firewall Schedule Rule Add Rule Screen MAC Address Filtering Operation VPN VPN IPSec must be enabled if you want to use L2TP over IPSec Connection VPN Tunnel Configuration IPSec Screen IPSec Connection IPSec connection IKE Keep Alive feature is not available VPN Tunnel Configuration L2TP over IPSec Screen VPN Tunnel Configuration Pptp Screen Select Enable to activate Snmp Agent installedSnmp Simple Network Management Protocol allows remote System Tools Restart Router Screen Changed Click Reset Click Save to save your current configuration settings Saving a configuration fileRestoring a configuration file Upgrade Screen Admin Password Screen To change the password Time Zone Screen Advanced Advanced To disable NAT, select the OFF radio button Advanced Static Route screen Static Route RIP RIP screen Routing Table screen Routing Table TZO.com Select the Dynamic DNS Enable radio button DynDNS Status and LogsAlso displays two sub-menus Traffic Metering and Logs Traffic Metering Screen To view the Traffic Metering screen Logs Screen Support Screen Basic Connection Browsing to the Router Configuration ScreensChecks Internet Connecting to Seconds and then re-apply power. If the Alert LED comes on Fault with the hardware. Remove power from the Router, waitAlert LED Power Adapter OK Power LED orLED Not Lit Latest software is available on 3Com’s Web site at How many computers on the LAN does the Router support? Frequently Asked QuestionsHow do I reset the Router to Factory Defaults? Where can I download software updates for the Router? Frequently Asked Questions Troubleshooting TCP working together. TCP/IP is an internationally adopted Protocol SuiteManaging the Router over the Network Internet protocol suite consists of a well-defined set Type Two Type One How does a Device Obtain an IP Address and Subnet Mask? Appendix a IP Addressing Information Regarding Popular ISPs ISP Information Drizzle, DSL Extreme, Earthlink OfficeConnect Cable/DSL Router System Requirements Operating Systems Important Safety Information Safety Information Wichtige Sicherheitshinweise Consignes importantes de Información de seguridad Purchase Product to Gain Service BenefitsServices Register Your Telephone Technical Access SoftwareDownloads Contact Us Telephone Technical Support and Repair Latsupportanc@3com.com Agreement Appendix F END User Software License Agreement Glossary Glossary Ethernet Address See MAC address Glossary Glossary Traffic The movement of data packets on a network Glossary Glossary Index Index Regulatory Notices Page Page DUA8589-1AAA01 Rev