Troubleshooting | HP 100 Router manual

	Admin Password			76
	Time Zone		77
	Advanced	79
	NAT	79
	Universal Plug and Play				80
	WAN Ping Blocking 81
	Remote Administration				81
	Routing		82
	DDNS	86
	Status and Logs 87
	Status	87
	Traffic Metering			88
	Logs	88
	Support/Feedback			89
	Support		89
	Feedback		90

6 TROUBLESHOOTING
	Basic Connection Checks				91
	Browsing to the Router Configuration Screens 91
	Connecting to the Internet				92

Forgotten Password and Reset to Factory Defaults 93

Alert LED 93

Power LED or Power Adapter OK LED Not Lit 94

Replacement Power Adapters 94

Recovering from Corrupted Software 95

Frequently Asked Questions 96

AIP ADDRESSING

The Internet Protocol Suite 99

Managing the Router over the Network 99 IP Addresses and Subnet Masks 99

How does a Device Obtain an IP Address and Subnet Mask? 101

DHCP Addressing	101
Static Addressing	101
Auto-IP Addressing	101

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HP 100 Router manual Troubleshooting

Contents

OfficeConnect Cable/DSL Router User Guide 3Com Corporation Campus Drive Marlborough, MA USA Contents Running the Setup Wizard Troubleshooting ISP Information Technical Specifications About this Guide Pddtechpubscomments@3com.com ConventionsDocument to 3Com at Configure your Router About this Guide Cable/DSL Router OfficeConnect Example Network Without a Router Router Advantages Front Panel Minimum System Component RequirementsOperations Alert LED Orange Indicates that the Router is powered on Power LED GreenFour LAN Status LEDs Cable/DSL Status LED Rear Panel Introduction Safety InformationPositioning the Router Including Wall Mounting ConnectingRouter Computer, do the following Connecting the Router Hardware Installation Address Obtaining an IPAutomatically This chapter Local Area Properties Screen Restart your computer Obtaining an IP Address Automatically Proxy Software To use the Setup Wizard AccessingRefer to for details on how to do this Wizard Router Login Screen Login screen displays Figure Click Next to display the Time Zone setup screen Figure Admin Password screen Figure Running the Setup Wizard Click Next to display the Connection Type screen Click Next. The DNS screen displays. Refer to DNS on Dynamic IP Address Mode PPPoE Interface Screen PPPoE Mode L2TP Pptp Mode L2TP Screen Static IP Mode Screen Static IP Mode DNS DNS Screen Address Dhcp Server Parameters LAN Configuration Summary Navigating ConfigurationThrough the Router Pages LAN Settings LAN Settings screen PPPoE DSL only Dhcp Clients ListDynamic IP Address DSL or Cable Static IP Address DSL or Cable Pptp DSL or CableL2TP DSL or Cable Dynamic IP Address Check all of your settings and then click Apply PPPoE Internet Settings PPPoE Interface Screen Pptp Check with your ISP to make sure they support L2TP Static IP Address Internet Settings Static IP Screen Internet Settings DNS Screen SPI Stateful Packet Inspection SPI inspects packets at Configure the following firewall functionsFirewall See DMZ on SPI Screen upper section Intrusion Detection Feature Connection Policy Stateful Packet InspectionAlert by E-mail DoS Detect Criteria Special Application Screen Virtual Server Screen Virtual Server Add/Edit Screen Access Control Access Control Screen URL Filter To control access to specific Internet services URL Filter Screen Schedule Rule Firewall Schedule Rule Add Rule Screen MAC Address Filtering Operation VPN VPN IPSec must be enabled if you want to use L2TP over IPSec Connection VPN Tunnel Configuration IPSec Screen IPSec Connection IPSec connection IKE Keep Alive feature is not available VPN Tunnel Configuration L2TP over IPSec Screen VPN Tunnel Configuration Pptp Screen Snmp Simple Network Management Protocol allows remote Agent installedSelect Enable to activate Snmp System Tools Restart Router Screen Changed Click Reset Restoring a configuration file Saving a configuration fileClick Save to save your current configuration settings Upgrade Screen Admin Password Screen To change the password Time Zone Screen Advanced Advanced To disable NAT, select the OFF radio button Advanced Static Route screen Static Route RIP RIP screen Routing Table screen Routing Table TZO.com Select the Dynamic DNS Enable radio button Also displays two sub-menus Traffic Metering and Logs Status and LogsDynDNS Traffic Metering Screen To view the Traffic Metering screen Logs Screen Support Screen Checks Browsing to the Router Configuration ScreensBasic Connection Internet Connecting to Alert LED Fault with the hardware. Remove power from the Router, waitSeconds and then re-apply power. If the Alert LED comes on LED Not Lit Power LED orPower Adapter OK Latest software is available on 3Com’s Web site at How do I reset the Router to Factory Defaults? Frequently Asked QuestionsWhere can I download software updates for the Router? How many computers on the LAN does the Router support? Frequently Asked Questions Troubleshooting Managing the Router over the Network Protocol SuiteInternet protocol suite consists of a well-defined set TCP working together. TCP/IP is an internationally adopted Type Two Type One How does a Device Obtain an IP Address and Subnet Mask? Appendix a IP Addressing Information Regarding Popular ISPs ISP Information Drizzle, DSL Extreme, Earthlink OfficeConnect Cable/DSL Router System Requirements Operating Systems Important Safety Information Safety Information Wichtige Sicherheitshinweise Consignes importantes de Información de seguridad Services Product to Gain Service BenefitsRegister Your Purchase Downloads Access SoftwareContact Us Telephone Technical Telephone Technical Support and Repair Latsupportanc@3com.com Agreement Appendix F END User Software License Agreement Glossary Glossary Ethernet Address See MAC address Glossary Glossary Traffic The movement of data packets on a network Glossary Glossary Index Index Regulatory Notices Page Page DUA8589-1AAA01 Rev