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HP 100 Router manual Troubleshooting

Models: 100 Router

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	Admin Password			76
	Time Zone		77
	Advanced	79
	NAT	79
	Universal Plug and Play				80
	WAN Ping Blocking 81
	Remote Administration				81
	Routing		82
	DDNS	86
	Status and Logs 87
	Status	87
	Traffic Metering			88
	Logs	88
	Support/Feedback			89
	Support		89
	Feedback		90

6 TROUBLESHOOTING
	Basic Connection Checks				91
	Browsing to the Router Configuration Screens 91
	Connecting to the Internet				92

Forgotten Password and Reset to Factory Defaults 93

Alert LED 93

Power LED or Power Adapter OK LED Not Lit 94

Replacement Power Adapters 94

Recovering from Corrupted Software 95

Frequently Asked Questions 96

AIP ADDRESSING

The Internet Protocol Suite 99

Managing the Router over the Network 99 IP Addresses and Subnet Masks 99

How does a Device Obtain an IP Address and Subnet Mask? 101

DHCP Addressing	101
Static Addressing	101
Auto-IP Addressing	101

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HP 100 Router manual Troubleshooting

Contents

OfficeConnect Cable/DSL Router User Guide 3Com Corporation Campus Drive Marlborough, MA USA Contents Running the Setup Wizard Troubleshooting ISP Information Technical Specifications About this Guide Pddtechpubscomments@3com.com ConventionsDocument to 3Com at Configure your Router About this Guide Cable/DSL Router OfficeConnectExample Network Without a Router Router Advantages Front Panel Minimum System Component RequirementsOperations Alert LED OrangeIndicates that the Router is powered on Power LED GreenFour LAN Status LEDs Cable/DSL Status LEDRear Panel Introduction Safety InformationPositioning the Router IncludingWall Mounting ConnectingRouter Computer, do the followingConnecting the Router Hardware Installation Address Obtaining an IPAutomatically This chapterLocal Area Properties Screen Restart your computerObtaining an IP Address Automatically Proxy SoftwareTo use the Setup Wizard AccessingRefer to for details on how to do this WizardRouter Login Screen Login screen displays FigureClick Next to display the Time Zone setup screen Figure Admin Password screen FigureRunning the Setup Wizard Click Next to display the Connection Type screen Click Next. The DNS screen displays. Refer to DNS on Dynamic IP Address ModePPPoE Interface Screen PPPoE ModeL2TP Pptp ModeL2TP Screen Static IP Mode Screen Static IP ModeDNS DNS Screen Address Dhcp Server Parameters LAN ConfigurationSummary Navigating ConfigurationThrough the Router PagesLAN Settings LAN Settings screen PPPoE DSL only Dhcp Clients ListDynamic IP Address DSL or Cable Static IP Address DSL or Cable Pptp DSL or CableL2TP DSL or Cable Dynamic IP Address Check all of your settings and then click ApplyPPPoE Internet Settings PPPoE Interface ScreenPptp Check with your ISP to make sure they support L2TP Static IP Address Internet Settings Static IP ScreenInternet Settings DNS Screen SPI Stateful Packet Inspection SPI inspects packets at Configure the following firewall functionsFirewall See DMZ on SPI Screen upper section Intrusion Detection FeatureConnection Policy Stateful Packet InspectionAlert by E-mail DoS Detect Criteria Special Application Screen Virtual Server Screen Virtual Server Add/Edit Screen Access ControlAccess Control Screen URL Filter To control access to specific Internet servicesURL Filter Screen Schedule RuleFirewall Schedule Rule Add Rule Screen MAC Address Filtering Operation VPNVPN IPSec must be enabled if you want to use L2TP over IPSec Connection VPN Tunnel Configuration IPSec ScreenIPSec Connection IPSec connection IKE Keep Alive feature is not availableVPN Tunnel Configuration L2TP over IPSec Screen VPN Tunnel Configuration Pptp Screen Snmp Simple Network Management Protocol allows remote Agent installedSelect Enable to activate Snmp System Tools Restart Router Screen Changed Click ResetRestoring a configuration file Saving a configuration fileClick Save to save your current configuration settings Upgrade Screen Admin Password Screen To change the passwordTime Zone Screen Advanced Advanced To disable NAT, select the OFF radio buttonAdvanced Static Route screen Static RouteRIP RIP screen Routing Table screen Routing TableTZO.com Select the Dynamic DNS Enable radio buttonAlso displays two sub-menus Traffic Metering and Logs Status and LogsDynDNS Traffic Metering Screen To view the Traffic Metering screenLogs Screen Support Screen Checks Browsing to the Router Configuration ScreensBasic Connection Internet Connecting toAlert LED Fault with the hardware. Remove power from the Router, waitSeconds and then re-apply power. If the Alert LED comes on LED Not Lit Power LED orPower Adapter OK Latest software is available on 3Com’s Web site at How do I reset the Router to Factory Defaults? Frequently Asked QuestionsWhere can I download software updates for the Router? How many computers on the LAN does the Router support?Frequently Asked Questions Troubleshooting Managing the Router over the Network Protocol SuiteInternet protocol suite consists of a well-defined set TCP working together. TCP/IP is an internationally adoptedType Two Type OneHow does a Device Obtain an IP Address and Subnet Mask? Appendix a IP Addressing Information Regarding Popular ISPs ISP InformationDrizzle, DSL Extreme, Earthlink OfficeConnect Cable/DSL Router System Requirements Operating Systems Important Safety Information Safety InformationWichtige Sicherheitshinweise Consignes importantes de Información de seguridad Services Product to Gain Service BenefitsRegister Your PurchaseDownloads Access SoftwareContact Us Telephone TechnicalTelephone Technical Support and Repair Latsupportanc@3com.com Agreement Appendix F END User Software License Agreement Glossary Glossary Ethernet Address See MAC address Glossary Glossary Traffic The movement of data packets on a network Glossary Glossary Index Index Regulatory Notices Page Page DUA8589-1AAA01 Rev