PROBLEM | SYMPTOM | CAUSE | SOLUTION |
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| of the printer |
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| HP LaserJet | Serial printer | The HP LaserJet will give this message |
| gives "Error 40" | cable or | when its DSR line (Pin 6) goes from |
| message | Model 24SII | positive to negative or zero volts. Verify |
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| DES losing | that Pin 6 on the printer side of the serial |
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| power during | cable is either connected or jumpered as |
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| transmission | shown in Appendix A.3. Also verify |
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| to printer | M24SII's AC power source. |
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Cannot | Cable | Use correct serial cable between PC and | |
configure | followed by |
| Model 24SII DES. Check handshaking |
Model 24SII | capital C (or F1 |
| lines in TERM program. |
DES | in TERM |
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| program) sent |
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| in dumb |
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| terminal mode |
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| does not invoke |
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| configuration |
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| menus |
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| Port | Match baud rate, word size, stop bits, |
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| configuration | parity and handshaking lines between |
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| Model 24SII DES and PC. This can be |
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| done using TERM program. |
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| Port selection | Ensure PC COM port is connected to |
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| configuration port of Model 24SII DES. |
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| Software | Use dumb terminal or a PC running a |
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| terminal emulation program (TERM |
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| supplied by BayTech, or another |
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| program such as CrossTalk). |
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Cannot | Port LEDs are | User activity | Wait until current activity between PC |
configure | illuminated |
| and printer is completed. There should |
Model 24SII | when trying to |
| be no red LEDs illuminated when trying |
DES | access |
| to enter the configuration mode. |
(continued) | configuration |
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| mode |
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| Bad PC COM | Try a different COM port or PC. |
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| port |
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| PC serial card | Reconfigure serial card, use a different |
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| uses IRQ4 | serial card, or different terminal |
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| instead of | emulation program. |
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| IRQ3 |
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Prints | Missing | Incorrect | Check manual for correct |
Garbage | Characters | cable type (no | between PC and Model 24SII DES, and |
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| data flow | between Model 24SII DES and printer. |
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| control) | Check handshaking. A way to check is |
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| to force an error condition at the printer |
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| (i.e. remove paper tray from laser printer |
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| or turn |
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| Send print job to printer. If printer LED |
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| goes off, you can conclude no |
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| handshaking was done. On serial ports, |
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| check Model 24SII DES configuration to |
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| match handshaking (i.e. you must be |
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| using CTS/DTR or XON/XOFF for both |
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| Model 24SII DES and printer). Also |