HP J5740, J5788 Borderless printing produces unexpected results, HP All-in-One is not responding

4.Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper-width guide.

5.Replace the output tray.

Cause: The wrong type of envelopes is loaded.

Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.

Cause: The ink is smearing on the envelope.

Solution: If the ink smears when printing envelopes, tuck the flaps inside the envelopes. If the problem persists, remove the black print cartridge and print with only the tri-color print cartridge installed.

Borderless printing produces unexpected results

Cause: Printing a borderless image from a non-HP software application produces unexpected results.

Solution: Try printing the image from the photo imaging software that came with the HP All-in-One.

The HP All-in-One is not responding

Cause: The HP All-in-One is busy with another task.

Solution: If the HP All-in-One is performing another task such as copying, faxing, or scanning, your print job will be delayed until the HP All-in-One completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check the HP All-in-One display to see if there are any messages.

Cause: The HP All-in-One has a paper jam.

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