HP J5740, J5750, J5780, J5788 13 Order supplies, 12 Troubleshooting, 14 HP warranty and support

Contents
Work with print cartridges.......................................................................................................	111
Handle the print cartridges...............................................................................................	111
Replace the print cartridges..............................................................................................	112
Use a photo print cartridge...............................................................................................	115
Use the print cartridge protector.......................................................................................	116
Align the print cartridges...................................................................................................	116
Clean the print cartridges.................................................................................................	118
Clean the print cartridge contacts.....................................................................................	119
Clean the area around the ink nozzles.............................................................................	121
12 Troubleshooting
Troubleshooting tips...............................................................................................................	123
Communication problems over a USB connection...........................................................	125
Information on print cartridges..........................................................................................	126
Information on paper........................................................................................................	126
Tips for using the automatic document feeder.................................................................	127
Clear paper jams..............................................................................................................	127
Print cartridge troubleshooting..........................................................................................	129
Print quality troubleshooting...................................................................................................	129
Print troubleshooting...............................................................................................................	148
Fax troubleshooting................................................................................................................	170
Copy troubleshooting..............................................................................................................	223
Scan troubleshooting..............................................................................................................	232
Device update.........................................................................................................................	237
Errors......................................................................................................................................	238
Device messages.............................................................................................................	239
File messages...................................................................................................................	243
Supported file types for the HP All-in-One..................................................................	244
General user messages...................................................................................................	244
Paper messages...............................................................................................................	246
Power and connection messages.....................................................................................	248
Print cartridge messages..................................................................................................	250
13 Order supplies
Order paper or other media....................................................................................................	255
Order print cartridges..............................................................................................................	255
Order other supplies...............................................................................................................	256
14 HP warranty and support
Warranty.................................................................................................................................	257
Warranty upgrades...........................................................................................................	257
Get support and other information from the Internet..............................................................	257
Before you call HP customer support.....................................................................................	258
Access your serial number and service ID.............................................................................	258
Call in North America during warranty....................................................................................	259
Call elsewhere in the world.....................................................................................................	259
HP Quick Exchange Service (Japan).....................................................................................	260
Prepare the HP All-in-One for shipment.................................................................................	261
Remove the print cartridges before shipment...................................................................	261
Remove the control panel faceplate.................................................................................	262
Pack the HP All-in-One...........................................................................................................	263