HP J5788, J5780 Paper messages, Cannot load paper from input tray, Ink is drying, Out of paper

Chapter 12

Solution: The HP All-in-One alerts you to this situation and sends the color fax as black and white instead.

Paper messages

The following is a list of paper-related error messages:

•Cannot load paper from input tray

•Ink is drying

•Out of paper

•Paper jam, misfeed or blocked carriage

•Paper mismatch

•Wrong paper width

Cannot load paper from input tray

Cause: There is not enough paper in the input tray.

Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. To continue your print job, press OK on the control panel of the HP All-in- One.

Ink is drying

Cause: Transparencies and some other media require a drying time that is longer than normal.

Solution: Leave the sheet in the output tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Out of paper

Cause: There is not enough paper in the input tray.

Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. To continue your print job, press OK on the control panel of the HP All-in- One.

Cause: The rear door is off the HP All-in-One.

Solution: If you removed the rear door to clear a paper jam, replace it.

For more information on clearing jams, see Clear paper jams.

246 Troubleshooting