HP J5750, J5788 General user messages, File format not supported, Invalid file name, Cannot crop

Chapter 12

Solution: Check to see if you typed the correct folder and file name.

File format not supported

Cause: The HP All-in-One software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted.

Solution: Open the file in another application, and save it in a format that the HP All- in-One software recognizes.

For more information about supported file types, see Supported file types for the HP All-in-One.

Invalid file name

Cause: The file name you entered is invalid.

Solution: Make sure that you are not using any invalid symbols in the file name.

Supported file types for the HP All-in-One

The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.

General user messages

The following is a list of messages related to common user errors:

•Cannot crop

•Dialed fax busy

•Disconnected

•No scan options

•Not supported

•Receiving fax machine did not answer

•Receiving fax machine does not support color

Cannot crop

Cause: The computer does not have enough memory.

Solution: Close all unnecessary applications. This includes applications that run in the background, such as screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.) Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer.

Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk.

244 Troubleshooting