14 HP warranty and support

Hewlett-Packard provides Internet and phone support for the HP All-in-One.

This section contains the following topics:

•Warranty

•Get support and other information from the Internet

•Before you call HP customer support

•Access your serial number and service ID

•Call in North America during warranty

•Call elsewhere in the world

•HP Quick Exchange Service (Japan)

•Prepare the HP All-in-One for shipment

•Pack the HP All-in-One

Warranty

To obtain HP repair service, you must first contact an HP service office or an HP Customer Support Center for basic troubleshooting. See Before you call HP customer support for steps to take before calling Customer Support.

NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).

For more information about the warranty, see the printed documentation that came with the HP All- in-One.

Warranty upgrades

Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade option that extends or enhances your standard product warranty. Available options might include priority phone support, return service, or next business day exchange. Typically, service coverage begins on product purchase date and must be purchased within a limited time of product purchase.

For more information, see:

•In the U.S., dial 1-866-234-1377 to speak to an HP advisor.

•Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in the world for a list of international Customer Support numbers.

•Go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then find warranty information.

Get support and other information from the Internet

To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

This website also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an e-mail message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for software updates.

Support options and availability vary by product, country/region, and language.

HP warranty and support

257