HP J5788, J5780 Fax troubleshooting, HP All-in-One is having problems sending and receiving faxes

Chapter 12

Ink is spraying the inside of the HP All-in-One when I print a photo

Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type.

Solution: Make sure you load photo paper in the input tray before you print a borderless print job.

Fax troubleshooting

Use this section to solve the following fax problems:

•The HP All-in-One is having problems sending and receiving faxes

•The HP All-in-One cannot send faxes, but can receive faxes

•The HP All-in-One is having problems sending a manual fax

•Pages of a fax I sent are missing

•The quality of the fax I sent is poor

•Parts of a fax I sent are cut off

•The fax I sent was blank when it was received

•Fax transmission is slow

•The HP All-in-One cannot receive faxes, but can send faxes

•The HP All-in-One is having problems receiving a manual fax

•Fax tones are recorded on my answering machine

•The HP All-in-One is not answering incoming fax calls

•Pages of a fax I received are missing

•Faxes are received but do not print

•Parts of a fax I received are cut off

•The computer to which I am connecting has only one phone port

•I hear static on my telephone line since connecting the HP All-in-One

•The fax test failed

•I am having problems faxing over the Internet using IP phone

•The fax log report shows an error

The HP All-in-One is having problems sending and receiving faxes

Cause: The HP All-in-One is not set up properly for faxing.

Solution: Follow the instructions to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same phone line as the HP All- in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly. For more information, see Set up the HP All-in-One for faxing.

170 Troubleshooting