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HP J5740, J5750, J5780, J5788 Fax troubleshooting, Cause:, Cause:, Solution:, Solution:, The HP All-in-Oneis having problems sending and receiving faxes

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Chapter 12

Ink is spraying the inside of the HP All-in-One when I print a photo

Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type.

Solution: Make sure you load photo paper in the input tray before you print a borderless print job.

Fax troubleshooting

Use this section to solve the following fax problems:

•The HP All-in-One is having problems sending and receiving faxes

•The HP All-in-One cannot send faxes, but can receive faxes

•The HP All-in-One is having problems sending a manual fax

•Pages of a fax I sent are missing

•The quality of the fax I sent is poor

•Parts of a fax I sent are cut off

•The fax I sent was blank when it was received

•Fax transmission is slow

•The HP All-in-One cannot receive faxes, but can send faxes

•The HP All-in-One is having problems receiving a manual fax

•Fax tones are recorded on my answering machine

•The HP All-in-One is not answering incoming fax calls

•Pages of a fax I received are missing

•Faxes are received but do not print

•Parts of a fax I received are cut off

•The computer to which I am connecting has only one phone port

•I hear static on my telephone line since connecting the HP All-in-One

•The fax test failed

•I am having problems faxing over the Internet using IP phone

•The fax log report shows an error

The HP All-in-One is having problems sending and receiving faxes

Cause: The HP All-in-One is not set up properly for faxing.

Solution: Follow the instructions to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same phone line as the HP All- in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly. For more information, see Set up the HP All-in-One for faxing.

170 Troubleshooting

Contents

Page Notice Safety information Contents 4 Finish setting up the HP All-in-One 5 How do I 6 Load originals and load paper 7 Print from your computer 8 Use the copy features 9 Use the scan features 10 Use the fax features Lighter / Darker 11 Maintain the HP All-in-One 12 Troubleshooting 13 Order supplies 14 HP warranty and support 15 Technical information Index 1HP Officejet J5700 All-in-One series Help Page 2 Find more information Sources of information Page 3 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel features Text and symbols Enter text using the keypad on the control panel Available symbols for dialing fax numbers Use the software Connection information Supported connection types Connect using a USB cable Use printer sharing Page Page 4Finish setting up the HP All-in-One Set your preferences General preferences Yes Set the date and time To set the date and time Tools Date and Time Fax preferences To set redial options from the control panel To change the Busy Redial setting Advanced Fax Setup To change the No Answer Redial setting This selects Advanced Fax Setup and then selects No Answer Redial Fax setup Set up the HP All-in-Onefor faxing Choose the correct fax setup for your home or office Page Select your fax setup case Other equipment/services sharing your fax line Page Case A: Separate fax line (no voice calls received) Figure 4-1Back view of the HP All-in-One To set up the HP All-in-Onewith a separate fax line Case B: Set up the HP All-in-Onewith DSL Figure 4-2Back view of the HP All-in-One To set up the HP All-in-Onewith DSL Case C: Set up the HP All-in-Onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Figure 4-3Back view of the HP All-in-One To set up the HP All-in-Onewith a distinctive ring service Distinctive Ring Case E: Shared voice/fax line Figure 4-4Back view of the HP All-in-One To set up the HP All-in-Onewith a shared voice/fax line automatically manually manually Auto Answer Case F: Shared voice/fax line with voice mail Figure 4-5Back view of the HP All-in-One To set up the HP All-in-Onewith voice mail Case G: Fax line shared with computer dial-upmodem (no voice calls received) Figure 4-6Back view of the HP All-in-One To set up the HP All-in-Onewith a computer dial-upmodem Case H: Shared voice/fax line with computer dial-upmodem Figure 4-7Example of a parallel splitter Figure 4-8Back view of the HP All-in-One Case I: Shared voice/fax line with answering machine Figure 4-9Back view of the HP All-in-One To set up the HP All-in-Onewith a shared voice/fax line with answering machine Case J: Shared voice/fax line with computer dial-upmodem and answering machine Figure 4-10Example of a parallel splitter Figure 4-11Back view of the HP All-in-One Page Case K: Shared voice/fax line with computer dial-upmodem and voice mail NOTE: Figure 4-12Example of a parallel splitter Figure 4-13Back view of the HP All-in-One Change settings on the HP All-in-Oneto receive faxes Distinctive Ring Set the answer mode To set the answer mode Set the number of rings before answering Test your fax setup Set the fax header Set up speed dialing Set up individual speed dial entries TIP: Create individual speed dial entries To create speed dial entries from the control panel Update individual speed dial entries Symbols (*) Set up group speed dial entries To create group speed dial entries from the control panel Delete speed dial entries Page Page 5 How do I Page 6 Load originals and load paper Load originals Load an original in the automatic document feeder Load an original on the glass Select print media Tips for selecting and using print media Understand specifications for supported media Envelopes Cards Photo media Other media Understand supported media types and weights Type Weight Capacity Set minimum margins Papers to avoid Load paper Load full-sizepaper To load full-sizepaper Page Load 10 x 15 cm (4 x 6 inch) photo paper Load index cards Load envelopes Avoid paper jams Page Page 7 Print from your computer Print from a software application Change the print settings Windows users Stop a print job 8 Use the copy features Make a copy Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Change default copy settings Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo Resize an original to fit onto letter or A4 paper Resize an original using custom settings Copy a legal-sizedocument onto letter paper Adjust the lightness and darkness of your copy Enhance blurred areas of your copy Enhance light areas of your copy Stop copying 9 Use the scan features Scan an image Edit a scanned preview image Edit a scanned image Edit a scanned photo or graphic Edit a scanned document 10 Use the fax features Send a fax Send a basic fax Send a fax using speed dials Send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a color original or photo fax Change the fax resolution and Lighter / Darker settings Very Fine Standard Fine To change the resolution from the control panel Change the Lighter / Darker setting Send a fax in Error Correction Mode Receive a fax Receive a fax manually Set up backup fax reception Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block junk fax numbers Set the junk fax mode Add numbers to the junk fax list Remove numbers from the junk fax list Fax over the Internet using IP phone Print reports Print fax confirmation reports Print fax error reports Print the fax log Print other reports Stop faxing Page 11 Maintain the HP All-in-One Clean the HP All-in-One Clean the glass Clean the lid backing Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad To clean the glass strip inside the automatic document feeder Check the estimated ink levels Print a self-testreport Work with print cartridges Handle the print cartridges Replace the print cartridges Page Page Use a photo print cartridge Use the print cartridge protector Align the print cartridges To align the print cartridges from the control panel when prompted To align the cartridges from the control panel at any time Align Print Cartridge Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles Page 12 Troubleshooting Troubleshooting tips Page Communication problems over a USB connection Information on print cartridges Information on paper Tips for using the automatic document feeder Clear paper jams To clear a paper jam in the automatic document feeder Print cartridge troubleshooting Print quality troubleshooting Ink is bleeding or smearing The automatic document feeder picks up too many pages or none at all Ink is not filling the text or graphics completely Solution: To set the paper type for printing Properties Options To change the print speed or quality Print quality The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page Maximum dpi Colors run into each other on the printout Printouts have horizontal streaks or lines Page Page Page Error Correction Mode Printouts are faded or have dull colors Page Page CAUTION: Printouts seem blurry or fuzzy Page Printouts have vertical streaks Printouts are slanted or skewed Page Page The print quality of the fax I received is poor Some of the pages of a fax I received are faded or blank Ink is overspraying the paper when I copy or print a photo Paper is not picked up from the input tray Print troubleshooting Borderless printing produces unexpected results The HP All-in-Oneis not responding Page Page Page Status To print a test page HP Device Manager Dock 2.From the Information and Settings drop-down,select Maintain Printer Page Page Page The pages in my document came out in the wrong order To print a multiple-pagedocument in reverse order Layout Option My document did not print Page Page The margins are not printing as expected To check your margin settings Page Page Text or graphics are cut off at the edge of the page To preview the print layout Page A blank page came out while printing Page Page Page Fax troubleshooting Page Page Page Page Page If you hear noise The HP All-in-Onecannot send faxes, but can receive faxes Page The HP All-in-Oneis having problems sending a manual fax Page Pages of a fax I sent are missing Last Transaction To print a Last Transaction report The quality of the fax I sent is poor Page Parts of a fax I sent are cut off The fax I sent was blank when it was received Page Fax transmission is slow Page The HP All-in-Onecannot receive faxes, but can send faxes Cause: Auto Answer Page Page Double Rings Page The HP All-in-Oneis having problems receiving a manual fax Fax tones are recorded on my answering machine Page The HP All-in-Oneis not answering incoming fax calls Page Page Pages of a fax I received are missing Page Page Faxes are received but do not print Parts of a fax I received are cut off To print the fax on legal paper 3.Turn off Automatic Reduction Page Page The computer to which I am connecting has only one phone port Figure 12-1Example of a parallel splitter Figure 12-2Back view of the HP All-in-One To set up the HP All-in-Oneto a computer with one phone port Cause: Figure 12-3Back view of the HP All-in-One Page Figure 12-4Back view of the HP All-in-One hear static on my telephone line since connecting the HP Page The fax test failed What to check What to do Fax Setup Wizard Fax Hardware Test Page Page Fax Line Condition Test Dial Tone Detection Test Dial Tone Detection Test I am having problems faxing over the Internet using IP phone The fax log report shows an error (285 Error Correction (325-328 Error Correction (338-342 Error Correction (349-353 Error Correction (362-366 Error Correction Copy troubleshooting Page Parts of the original do not appear or are cut off Fit to Page is not working as expected Solution: Fit to Page Page The printout is blank A borderless copy has white space around the edges Page The image is cropped when I make a borderless copy Scan troubleshooting Scan halts Scan fails Scan fails because of insufficient computer memory Scan To menu does not appear Scanned image is blank Scanned image is incorrectly cropped Autocrop Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing Device update Errors Device messages Firmware revision mismatch Mechanism error Memory is full Page Page File messages General user messages Dialed fax busy Disconnected No scan options Not supported Receiving fax machine did not answer Paper messages Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width Power and connection messages HP All-in-Onenot found Improper shutdown Two-waycommunication lost Print cartridge messages Need alignment or alignment failed Page Page Page 13 Order supplies Order paper or other media Order print cartridges Order other supplies 14 HP warranty and support Warranty Get support and other information from the Internet Before you call HP customer support Access your serial number and service ID Call in North America during warranty Call elsewhere in the world Page HP Quick Exchange Service (Japan) Prepare the HP All-in-Onefor shipment To remove print cartridges before shipment Remove the control panel faceplate To remove the control panel faceplate Pack the HP All-in-One Page 15 Technical information System requirements Paper specifications Print specifications Copy specifications Fax specifications Scan specifications Physical specifications Power specifications Environmental specifications Memory specifications Environmental product stewardship program Protecting the environment Ozone production Paper use Plastics Material safety data sheets Regulatory notices FCC statement Notice to users in Japan Power cord statement Notice to users in the European Economic Area Declaration of conformity (European Economic Area) HP Officejet J5700 All-in-Oneseries declaration of conformity Page Index Symbols/Numerics