HP J5740, J5788, J5780, J5750 Scan halts, Scan fails because of insufficient computer memory

•Scanned image shows dotted lines instead of text

•Text format is incorrect

•Text is incorrect or missing

•The scan feature does not work

Scan halts

Cause: The computer system resources might be low.

Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer and then turn it back on.

If this does not work, try changing the scan to a lower resolution.

Scan fails

Cause: The computer is not turned on.

Solution: Turn on your computer.

Cause: Your computer is not connected to the HP All-in-One by a USB cable.

Solution: Connect your computer to the HP All-in-One with a standard USB cable.

Cause: The HP All-in-One software might not have been installed.

Solution: Insert the HP All-in-One installation CD and install the software.

Cause: The software you installed with the HP All-in-One is not running.

Solution: Open the software you installed with the HP All-in-One and try scanning again.

Scan fails because of insufficient computer memory

Cause: Too many programs are running on your computer.

Solution: Close all programs that are not in use. This includes programs that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.

If this does not work, it might help to restart your computer. Some programs do not release memory when you close them. Restarting your computer will clear the memory.

If this problem occurs frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information.

Scan troubleshooting 233