HP J5750, J5788, J5780, J5740 manual Chapter

Chapter 12

reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.

•If you are using a splitter or extension cables, try removing them and connecting the HP All-in-One directly to the telephone wall jack.

•To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.

Cause: The memory of the HP All-in-One is full.

Solution: If Backup Fax Reception is enabled and there is an error condition on the HP All-in-One, the memory might become full of faxes that have not yet been printed and the HP All-in-One will stop answering calls. If an error condition exists that is preventing the HP All-in-One from printing faxes, review the display for information on the error condition. Also, check for the following problems:

•The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing.

•There is no paper loaded in the input tray.

•There is a paper jam.

•The print cartridge door is open. Close the print cartridge door, as shown below:

•The print carriage is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again.

192 Troubleshooting