HP J5788, J5780, J5750, J5740 HP All-in-One is having problems sending a manual fax

Chapter 12

connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.

The HP All-in-One is having problems sending a manual fax

Cause: The recipient's fax machine might not support receiving faxes manually.

Solution: Check with the recipient to see if their fax machine can receive faxes manually.

Cause: You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones.

Solution: If you are sending a fax manually, make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail.

To send a fax manually from a phone

1.Load your originals print side up into the document feeder tray.

NOTE: This feature is not supported if you load your originals on the glass. You must load your originals in the document feeder tray.

2.Dial the number by using the keypad on the phone that is connected to the HP All- in-One.

NOTE: Do not use the keypad on the control panel of the HP All-in-One when manually sending a fax. You must use the keypad on your phone to dial the recipient's number.

3.If the recipient answers the telephone, you can engage in a conversation before sending your fax.

NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax.

4.Once you are ready to send the fax, press Start Fax Black or Start Fax Color.

NOTE: If prompted, press 1 to select Send Fax, and then press Start Fax Black or Start Fax Color again.

If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones.

The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete.

Cause: The telephone used to initiate the fax call was not connected directly to the HP All-in-One or was not connected properly.

178 Troubleshooting