HP J5740, J5788, J5780, J5750 manual Fax troubleshooting 177

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

To test your fax setup from the control panel

1.Set up the HP All-in-One for faxing according to your particular home or office setup instructions.

2.Insert the print cartridges and load full-size paper in the input tray before starting the test.

3.Press Setup.

4.Press 6, then press 6 again.

This selects the Tools menu and then selects Run Fax Test.

The HP All-in-One displays the status of the test on the display and prints a report.

5.Review the report.

•If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.

•If the test fails, review the report for more information on how to fix any problems found.

6.After you pick up the fax report from the HP All-in-One, press OK. If necessary, resolve any problems found and rerun the test.

Cause: The HP All-in-One might be dialing too fast or too soon.

Solution: You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press Redial/Pause, or press the Space button repeatedly, until a dash (-) appears on the display.

If you are using a speed dial entry to send the fax, update the speed dial entry to include pauses in the number sequence.

You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial.

Cause: The number you entered when sending the fax is not in the proper format.

Solution: Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system.

If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number.

Cause: The receiving fax machine is having problems.

Solution: To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or

Fax troubleshooting 177