HP J5788, J5780, J5750, J5740 manual Faxes are received but do not print

Chapter 12

Cause: The sending fax machine is having problems.

Solution: Check with the sender to find out how many pages were sent. The sending fax machine might have failed to feed each page of the original.

Faxes are received but do not print

Cause: The HP All-in-One has a paper jam or is out of paper.

Solution: If you have Backup Fax Reception enabled, the HP All-in-One might have stored the fax in memory upon reception. After clearing the paper jam or loading paper in the input tray, the HP All-in-One automatically begins printing all the unprinted faxes from memory, in the order they were received. If you do not have Backup Fax Reception enabled, or if the fax was not stored in memory for some reason (for example, if the HP All-in-One was out of memory), ask the sender to resend the fax.

For more information on clearing paper jams, see Clear paper jams.

Cause: Another process has caused an error in the HP All-in-One.

Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP All-in- One will not print the fax until the error condition is resolved.

You can also check the status of the HP All-in-One by clicking Status in the HP Solution Center.

For more information on error messages, see Errors.

Cause: The print cartridges might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information on print cartridges, see Print cartridge troubleshooting.

Cause: The print carriage is stalled.

Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again.

NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the HP All-in-One is turned off.

202 Troubleshooting