HP ProLiant Servers Troubleshooting Guide
Audience assumptions
Contents
Software problems
HP resources for troubleshooting
Error messages
Contents
101
Acronyms and abbreviations 144 Index 148
Whats new
Introduction
Revision history
Getting started
Important safety information
Pre-diagnostic steps
Symbols on equipment
Getting started
Prepare the server for diagnosis
Symptom information
Service notifications Updating firmware
Common problem resolution
Loose connections
Scsi hard drive guidelines
Hard drive guidelines
Hot-plug Scsi hard drive LED combinations
SAS and Sata hard drive guidelines
Do not remove the drive
SAS and Sata hard drive LED combinations
Possible
Troubleshooting flowcharts
Diagnostic flowcharts
General diagnosis flowchart
Start diagnosis flowchart
Diagnostic flowcharts
Server power-on problems flowchart
Power-on problems flowchart
Class server blade power-on problems flowchart
Diagnostic flowcharts
Class server blade power-on problems flowchart
Post problems flowchart
Server and p-Class server blade Post problems flowchart
Class server blade Post problems flowchart
Operating system boot problems flowchart
Server fault indications flowchart
Server and p-Class server blade fault indications flowchart
Class server blade fault indications flowchart
Power source problems
Hardware problems
Procedures for all ProLiant servers
Power problems
UPS problems
General hardware problems
Problems with new hardware
Unknown problem
Testing the device
Internal system problems
Third-party device problems
CD-ROM and DVD drive problems
Diskette drive light stays on
Diskette drive problems
Problem has occurred with a diskette transaction
Drive is not detected
Non-system disk message is displayed
Tape drive problems
Stuck tape issue
Drive is not found
Backup issue
Read/write issue
Media issue
Hard drive problems
Server response time is slower than usual
Fan problems
General fan problems are occurring
Hot-plug fan problems are occurring
Server is out of memory
Memory problems
General memory problems are occurring
Memory count error exists
Processor problems
PPM problems
Server fails to recognize new memory
Video problems
External device problems
System open circuits and short circuits
Video colors are wrong
Mouse and keyboard problems
Slow-moving horizontal lines are displayed
Modem problems
Audio problems
Printer problems
Local I/O cable problems
Modem does not connect to another modem
AT command initialization string is not working
Connection errors are occurring
Modem does not answer an incoming call
You are unable to connect at 56 Kbps
Network controller problems
You are unable to connect to an online subscription service
Network controller is installed but not working
Problems are occurring with the network interconnect blades
General protection fault occurs
Software problems
Operating system problems and resolutions
Operating system problems
Errors are displayed in the error log
Operating system updates
Problems occur after the installation of a service pack
Restoring to a backed-up version
When to Reconfigure or Reload Software
Remote ROM flash problems
Application software problems
Network connection fails on remote communication
Command-line syntax error
Access denied on target computer
Invalid or incorrect command-line parameters
SmartStart software
Software tools and solutions
Configuration tools
Array Configuration Utility
Using Rbsu
HP ROM-Based Setup Utility
SmartStart Scripting Toolkit
Configuring online spare memory
Auto-configuration process
Boot options
Bios Serial Console
HP ProLiant Essentials Rapid Deployment Pack
Option ROM Configuration for Arrays
Re-entering the server serial number and product ID
Management tools
StorageWorks library and tape tools
Erase Utility
HP Systems Insight Manager
HP Control Tower
USB support
Diagnostic tools
HP Insight Diagnostics
System Management homepage
Survey Utility
Smart Array Scsi Diagnosis feature
Integrated Management Log
Keeping the system current
Remote support and analysis tools
Version control
System ROM
Firmware maintenance
Care Pack
Types of ROM
Offline ROM flash technology
Methods for updating firmware
Option ROMs
Online ROM flash technology
Updating firmware
Current firmware versions
Software tools and solutions
Online resources
HP resources for troubleshooting
Natural language search assistant Care Pack
Additional product information
ILO information Key features, option part numbers
General server resources
White papers
Software installation and configuration of the server
Server configuration information
Technical topics
Teardown procedures, part numbers, specifications
ADU error messages
Error messages
Accelerator Status Dirty Data Detected
Accelerator Parity Write Errors
Accelerator Status Data in the Cache was Lost
Accelerator Status Dirty Data Detected has Reached Limit
Accelerator Status Obsolete Data was Discarded
Accelerator Status Permanently Disabled
Accelerator Status Temporarily Disabled
Accelerator Status Obsolete Data Detected
Adapter/NVRAM ID Mismatch
Accelerator Status Valid Data Found at Reset
Accelerator Status Warranty Alert
Array Accelerator Battery Pack X not Fully Charged
Controller Is Not Configured
Configuration Signature is Zero
Configuration Signature Mismatch
Controller Detected. Nvram Configuration not Present
Controller Restarted with a Signature of Zero
Controller Reported Post Error. Error Code
Disable Command Issued
Drive Bay X has Insufficient Capacity for its Configuration
Drive Bay X is Failed
Drive Bay X is a Replacement Drive
Drive Bay X is a Replacement Drive Marked OK
Drive Bay X is Undergoing Drive Recovery
Error Occurred Reading RIS Copy from Scsi Port X Drive ID
Drive Monitoring Features Are Unobtainable
Drive Monitoring is not Enabled for Scsi Port X Drive ID Y
Duplicate Write Memory Error
Inter-Controller Link Connection Could Not Be Established
Logical Drive X Failed Due to Cache Error
Identify Logical Drive Data did not Match with Nvram
Insufficient adapter resources
Logical Drive X Status = Overheated
Logical Drive X Status = Loose Cable Detected
Logical Drive X Status = Overheating
Other Controller Indicates Different Hardware Model
No Configuration for Array Accelerator Board
Logical Drive X Status = Wrong Drive Replaced
Mirror Data Miscompare
Processor Not Started Processor Stalled
Processor Reduced Power Mode Enabled in Rbsu
Other Controller Indicates Different Firmware Version
Other Controller Indicates Different Cache Size
Scsi Port X, Drive ID Y May Have a Loose Connection
Scsi Port X Drive ID Y Failed Replace failure message
Scsi Port X, Drive ID Y Firmware Needs Upgrading
Scsi Port X, Drive ID Y is not Stamped for Monitoring
Soft firmware upgrade required
Set Configuration Command Issued
Storage Enclosure on Scsi Bus X Indicated a Door Alert
Storage Enclosure on Scsi Bus X Wide Scsi Transfer Failed
Solution Replace the fan
Action
Redundant Controllers Installed are not the Same Model
Unrecoverable Read Error
Unknown Disable Code
Unable to Communicate with Drive on Scsi Port X, Drive ID Y
Error messages
Introduction to Post error messages
Post error messages and beep codes
Ended Mode
Write Memory Error
An Unexpected Shutdown occurred prior to this power-up
Advanced Memory Protection mode Advanced ECC
Non-numeric messages or beeps only
Fatal DMA Error
Critical Error Occurred Prior to this Power-Up
Fan Solution Not Fully Redundant
Fan Solution Not Sufficient
Fibre Channel Mezzanine/Balcony Not Supported
Fatal Hub Link Error
Fatal ROM Error The System ROM is not Properly Programmed
High Temperature Condition detected by Processor
NMI Button Pressed
Invalid Password System Halted
Invalid Password System Restricted
Network Server Mode Active and No Keyboard Attached
No Floppy Drive Present
Node Interleaving disabled Invalid memory configuration
PCI Bus Parity Error, PCI Slot
NMI Undetermined Source
Redundant ROM Error Bootblock Invalid
Power Fault Detected in Hot-Plug PCI Slot
Power Supply Solution Not Fully Redundant
Redundant ROM Error Backup ROM Invalid
Unsupported PCI Card Detected Remove PCI Card from Slot
Unsupported DIMMs found in system. DIMMs may not be used
Enable Obdr Exit
Series
System Board Failure, DMA Test Failed
System Board Failure, Timer Test Failed
ASR Timer Failure
Configuration Non-volatile Memory Invalid
Memory Address Error
Memory Error
Log Reinitialized
Invalid Memory Configuration Unsupported Dimm in Bank
Invalid Memory Configuration Insufficient Timings on Dimm
Invalid Memory Configuration Single channel memory
Online Spare Memory Configuration Spare Bank is Invalid
Invalid Memory Configuration Unsupported Dimm in Socket
Memory Board Failure on board
Memory Board Power Fault on board
Keyboard Error
Keyboard Error or Test Fixture Installed
Parallel Port Address Conflict Detected
Keyboard Controller Error
Keyboard or System Unit Error
40X-Parallel Port X Address Assignment Conflict
Primary Floppy Port Address Assignment Conflict
Diskette Controller Error
Diskette Boot Record Error
Diskette Drive Type Error
CPU Zone Fan Assembly Failure Detected. Either
Server may have a failed system battery. Some
Com Port 1 Address Assignment Conflict
Fan x Failure Detected Fan Zone I/O
CPU Zone Fan Assembly Failure Detected. Single fan
Fan Failure Detected
Fan x Failure Detected Fan Zone CPU
Fan x Not Present Fan Zone I/O
Power Supply Zone Fan Assembly Failure Detected. Either
Power Supply Zone Fan Assembly Failure Detected. Single fan
Primary Power Supply Failure
Power Supply Configuration Failure
Power Supply Configuration Error
Slot X Drive Array Controller Memory Errors Occurred
Slot Z Drive Array Controller Redundant ROM Checksum Error
Slot X Drive Array Physical Drive Position Changes Detected
1720-S.M.A.R.T. Hard Drive Detects Imminent Failure
Slot X Drive Array-Optional Simm Failure Detected
Slot X Drive Array New Logical Drives Attachment Detected
Slot X Drive Array Controller Firmware Upgrade Needed
Array Accelerator Daughtercard is Detached Please Reattach
Slot X Drive Array Resuming Logical Drive Expansion Process
Slot X Drive Array Scsi Drive Firmware Update Recommended
Slot X Drive Array Obsolete Data Found in Array Accelerator
Slot X Drive Array Scsi Bus Termination Error
Drive Array Reports Improper Scsi Port 1 Cabling
Drive Array Resuming Automatic Data Recovery Process
Intelligent Drive Array Controller Failure
Slot X Drive Array Controller Failure
Disk 0 Software RAID Failure, Booting Disk
Slot X Drive Array Not Configured
Slot 1 Drive Array Recovery Needed
Slot X Drive Array Reports Incorrect Drive Replacement
Drive Array Operating in Interim Recovery Mode
Drive Array Reports Valid Data Found in Array Accelerator
Slot X Drive Array Scsi Drives Not Responding
Drive Array Array Accelerator Self-Test Error Occurred
Drive Array Array Accelerator Battery Charge Low
Drive Array Array Accelerator Configuration Error
Drive Array Array Accelerator Read Error Occurred
ASR Lockup Detected Cause
Event list error messages
Introduction to event list error messages
CPU Power Module System Board, Socket
Blue Screen Trap Cause NT
Eisa Expansion Bus Master Timeout Slot
PCI Bus Error Slot X, Bus Y, Device Z, Function
Processor Uncorrectable Internal Error Slot X, Socket Y
System Power Supplies Not Redundant
Real-Time Clock Battery Failing
System AC Power Overload Power Supply
System AC Power Problem Power Supply
Server blade error codes
HP BladeSystem infrastructure error codes
Uncorrectable Memory Error Slot X, Memory Module Y
Server blade management module error codes
Interconnect a Error Code
Server blade management module signal backplane error codes
Interconnect Module B 10-Connector Error Code
Interconnect B Error Code
Interconnect Module a 10-Connector Error Code
Interconnect Module a 6-Connector Error Code
Power supply error codes
Power management module error codes
Interconnect Module B 6-Connector Error Code
Unknown server blade management module error code
Port 85 codes and iLO messages
Troubleshooting the system using port 85 codes
Processor-related port 85 codes
Memory-related port 85 codes
Miscellaneous port 85 codes
Expansion board-related port 85 codes
Message ID
Windows Event Log processor error codes
MSGCPURR1
Insight Diagnostics processor error codes
MSGCPURR7
MSGCPURR17
Contacting HP technical support or an authorized reseller
Contacting HP
Customer self repair
Operating system information you need
Server information you need
Microsoft operating systems
Linux operating systems
SCO operating systems
Novell NetWare operating systems
Sun Solaris operating systems
IBM OS/2 operating systems
Contacting HP
Acronyms and abbreviations
IDE
Orca
Smart
Index
59, 70
MEGA4 XX.HAM
Remote ROM flash 52 Remote ROM flash problems
Index