HP ProLight Server manual Contents

Contents
Introduction................................................................................................................................	10
What's new............................................................................................................................................	10
Revision history .......................................................................................................................................	10
375445-xx4 (May 2006)...............................................................................................................	10
375445-xx3 (September 2005) ......................................................................................................	10
Getting started............................................................................................................................	11
Pre-diagnostic steps .................................................................................................................................	12
Important safety information............................................................................................................	12
Symptom information .....................................................................................................................	14
Prepare the server for diagnosis ......................................................................................................	14
Common problem resolution ........................................................................................................	15
Loose connections ...................................................................................................................................	15
Service notifications.................................................................................................................................	15
Updating firmware ..................................................................................................................................	15
Hard drive guidelines ..............................................................................................................................	16
SAS and SATA hard drive guidelines ...............................................................................................	16
SCSI hard drive guidelines .............................................................................................................	16
Hot-plug SCSI hard drive LED combinations ................................................................................................	16
SAS and SATA hard drive LED combinations ..............................................................................................	17
Diagnostic flowcharts ..................................................................................................................	19
Troubleshooting flowcharts .......................................................................................................................	19
Start diagnosis flowchart ................................................................................................................	20
General diagnosis flowchart ...........................................................................................................	20
Power-on problems flowchart ..........................................................................................................	22
POST problems flowchart ...............................................................................................................	26
Operating system boot problems flowchart .......................................................................................	28
Server fault indications flowchart .....................................................................................................	29
Hardware problems ....................................................................................................................	32
Procedures for all ProLiant servers..............................................................................................................	32
Power problems ......................................................................................................................................	32
Power source problems ..................................................................................................................	32
Power supply problems ..................................................................................................................	32
UPS problems ...............................................................................................................................	33
General hardware problems.....................................................................................................................	33
Problems with new hardware ..........................................................................................................	33
Unknown problem .........................................................................................................................	34
Third-party device problems ............................................................................................................	35
Internal system problems ..........................................................................................................................	35
CD-ROM and DVD drive problems...................................................................................................	35
Diskette drive problems ..................................................................................................................	36
Tape drive problems ......................................................................................................................	37
Hard drive problems ......................................................................................................................	39
Fan problems ................................................................................................................................	40
Memory problems .........................................................................................................................	41
PPM problems...............................................................................................................................	42
Processor problems........................................................................................................................	42
System open circuits and short circuits........................................................................................................	43
External device problems..........................................................................................................................	43
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