•If management agents are installed, version number of the agents

•System dumps, if they can be obtained (in case of panics)

•A list of each third-party hardware component installed, with the firmware revisions

•A list of each third-party software component installed, with the versions

•A detailed description of the problem and any associated error messages

IBM OS/2 operating systems

Collect the following information:

•Operating system version number and printouts or electronic copies (to e-mail to a support technician) of:

•IBMLAN.INI

•PROTOCOL.INI

•CONFIG.SYS

•STARTUP.CMD

•SYSLEVEL information in detail

•TRAPDUMP information (if a TRAP error occurs)

•A directory listing of:

•C:\

•C:\OS2

•C:\OS2\BOOT

•HPFS386.INI (for Advanced or Advanced with SMP)

•If HP drivers are installed:

•Version of the SSD used

•List of drivers from the SSD

•Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use

•The drive subsystem and file system information:

•Number and size of partitions and logical drives

•File system on each logical drive

•Warp Server version used and:

•Whether Entry, Advanced, Advanced with SMP, or e-Business

•All services running at the time the problem occurred

•A list of each third-party hardware component installed, with the firmware revisions

•A list of each third-party software component installed, with the versions

•A detailed description of the problem and any associated error messages

Sun Solaris operating systems

Collect the following information:

•Operating system version number

•Type of installation selected: Interactive, WebStart, or Customer JumpStart

•Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support

•If HP drivers are installed with a DU:

Contacting HP 142