Common problem resolution

In this section

 

Loose connections ..................................................................................................................................

15

Service notifications................................................................................................................................

15

Updating firmware .................................................................................................................................

15

Hard drive guidelines .............................................................................................................................

16

Hot-plug SCSI hard drive LED combinations...............................................................................................

16

SAS and SATA hard drive LED combinations.............................................................................................

17

Loose connections

 

Action:

 

•Be sure all power cords are securely connected.

•Be sure all cables are properly aligned and securely connected for all external and internal components.

•Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.

•If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are correctly routed through the tray.

•Be sure each device is properly seated.

•If a device has latches, be sure they are completely closed and locked.

•Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

•If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Updating firmware

To update the system ROM or option firmware, use HP Smart Components. These components are available on the Firmware Maintenance CD and the HP website (http://www.hp.com/support). The most recent version of a particular server or option firmware is available on the following:

•HP Support website (http://www.hp.com/support)

•HP ROM-BIOS/Firmware Updates website

(http://h18023.www1.hp.com/support/files/server/us/romflash.html)

Common problem resolution 15