HP ProLiant Servers Troubleshooting Guide
Audience assumptions
Contents
Software problems
HP resources for troubleshooting
Error messages
Contents
101
Acronyms and abbreviations 144 Index 148
Revision history
Introduction
Whats new
Getting started
Symbols on equipment
Pre-diagnostic steps
Important safety information
Getting started
Prepare the server for diagnosis
Symptom information
Loose connections
Common problem resolution
Service notifications Updating firmware
Hot-plug Scsi hard drive LED combinations
Hard drive guidelines
SAS and Sata hard drive guidelines
Scsi hard drive guidelines
Do not remove the drive
SAS and Sata hard drive LED combinations
Possible
Troubleshooting flowcharts
Diagnostic flowcharts
General diagnosis flowchart
Start diagnosis flowchart
Diagnostic flowcharts
Server power-on problems flowchart
Power-on problems flowchart
Class server blade power-on problems flowchart
Diagnostic flowcharts
Class server blade power-on problems flowchart
Post problems flowchart
Server and p-Class server blade Post problems flowchart
Class server blade Post problems flowchart
Operating system boot problems flowchart
Server fault indications flowchart
Server and p-Class server blade fault indications flowchart
Class server blade fault indications flowchart
Procedures for all ProLiant servers
Hardware problems
Power problems
Power source problems
Problems with new hardware
General hardware problems
UPS problems
Unknown problem
Third-party device problems
Internal system problems
CD-ROM and DVD drive problems
Testing the device
Problem has occurred with a diskette transaction
Diskette drive problems
Drive is not detected
Diskette drive light stays on
Stuck tape issue
Tape drive problems
Drive is not found
Non-system disk message is displayed
Media issue
Read/write issue
Backup issue
Hard drive problems
General fan problems are occurring
Fan problems
Hot-plug fan problems are occurring
Server response time is slower than usual
General memory problems are occurring
Memory problems
Memory count error exists
Server is out of memory
Server fails to recognize new memory
PPM problems
Processor problems
System open circuits and short circuits
External device problems
Video problems
Slow-moving horizontal lines are displayed
Mouse and keyboard problems
Video colors are wrong
Printer problems
Audio problems
Local I/O cable problems
Modem problems
Connection errors are occurring
AT command initialization string is not working
Modem does not answer an incoming call
Modem does not connect to another modem
You are unable to connect to an online subscription service
Network controller problems
Network controller is installed but not working
You are unable to connect at 56 Kbps
Problems are occurring with the network interconnect blades
Operating system problems and resolutions
Software problems
Operating system problems
General protection fault occurs
Problems occur after the installation of a service pack
Operating system updates
Errors are displayed in the error log
Restoring to a backed-up version
When to Reconfigure or Reload Software
Remote ROM flash problems
Application software problems
Access denied on target computer
Command-line syntax error
Invalid or incorrect command-line parameters
Network connection fails on remote communication
Configuration tools
Software tools and solutions
Array Configuration Utility
SmartStart software
SmartStart Scripting Toolkit
HP ROM-Based Setup Utility
Using Rbsu
Boot options
Auto-configuration process
Bios Serial Console
Configuring online spare memory
Re-entering the server serial number and product ID
Option ROM Configuration for Arrays
HP ProLiant Essentials Rapid Deployment Pack
Management tools
HP Systems Insight Manager
Erase Utility
StorageWorks library and tape tools
HP Control Tower
HP Insight Diagnostics
Diagnostic tools
System Management homepage
USB support
Integrated Management Log
Smart Array Scsi Diagnosis feature
Survey Utility
Keeping the system current
Remote support and analysis tools
Version control
Care Pack
Firmware maintenance
Types of ROM
System ROM
Option ROMs
Methods for updating firmware
Online ROM flash technology
Offline ROM flash technology
Updating firmware
Current firmware versions
Software tools and solutions
Natural language search assistant Care Pack
HP resources for troubleshooting
Online resources
General server resources
ILO information Key features, option part numbers
White papers
Additional product information
Software installation and configuration of the server
Server configuration information
Technical topics
Teardown procedures, part numbers, specifications
ADU error messages
Error messages
Accelerator Status Data in the Cache was Lost
Accelerator Parity Write Errors
Accelerator Status Dirty Data Detected has Reached Limit
Accelerator Status Dirty Data Detected
Accelerator Status Temporarily Disabled
Accelerator Status Permanently Disabled
Accelerator Status Obsolete Data Detected
Accelerator Status Obsolete Data was Discarded
Accelerator Status Warranty Alert
Accelerator Status Valid Data Found at Reset
Array Accelerator Battery Pack X not Fully Charged
Adapter/NVRAM ID Mismatch
Configuration Signature Mismatch
Configuration Signature is Zero
Controller Detected. Nvram Configuration not Present
Controller Is Not Configured
Disable Command Issued
Controller Reported Post Error. Error Code
Drive Bay X has Insufficient Capacity for its Configuration
Controller Restarted with a Signature of Zero
Drive Bay X is a Replacement Drive Marked OK
Drive Bay X is a Replacement Drive
Drive Bay X is Undergoing Drive Recovery
Drive Bay X is Failed
Drive Monitoring is not Enabled for Scsi Port X Drive ID Y
Drive Monitoring Features Are Unobtainable
Duplicate Write Memory Error
Error Occurred Reading RIS Copy from Scsi Port X Drive ID
Identify Logical Drive Data did not Match with Nvram
Logical Drive X Failed Due to Cache Error
Insufficient adapter resources
Inter-Controller Link Connection Could Not Be Established
Logical Drive X Status = Overheating
Logical Drive X Status = Loose Cable Detected
Logical Drive X Status = Overheated
Logical Drive X Status = Wrong Drive Replaced
No Configuration for Array Accelerator Board
Mirror Data Miscompare
Other Controller Indicates Different Hardware Model
Other Controller Indicates Different Firmware Version
Processor Reduced Power Mode Enabled in Rbsu
Other Controller Indicates Different Cache Size
Processor Not Started Processor Stalled
Scsi Port X, Drive ID Y Firmware Needs Upgrading
Scsi Port X Drive ID Y Failed Replace failure message
Scsi Port X, Drive ID Y is not Stamped for Monitoring
Scsi Port X, Drive ID Y May Have a Loose Connection
Storage Enclosure on Scsi Bus X Indicated a Door Alert
Set Configuration Command Issued
Soft firmware upgrade required
Storage Enclosure on Scsi Bus X Wide Scsi Transfer Failed
Solution Replace the fan
Action
Redundant Controllers Installed are not the Same Model
Unable to Communicate with Drive on Scsi Port X, Drive ID Y
Unknown Disable Code
Unrecoverable Read Error
Error messages
Ended Mode
Post error messages and beep codes
Write Memory Error
Introduction to Post error messages
Non-numeric messages or beeps only
Advanced Memory Protection mode Advanced ECC
An Unexpected Shutdown occurred prior to this power-up
Fan Solution Not Fully Redundant
Critical Error Occurred Prior to this Power-Up
Fan Solution Not Sufficient
Fatal DMA Error
Fatal ROM Error The System ROM is not Properly Programmed
Fatal Hub Link Error
High Temperature Condition detected by Processor
Fibre Channel Mezzanine/Balcony Not Supported
Invalid Password System Restricted
Invalid Password System Halted
Network Server Mode Active and No Keyboard Attached
NMI Button Pressed
PCI Bus Parity Error, PCI Slot
Node Interleaving disabled Invalid memory configuration
NMI Undetermined Source
No Floppy Drive Present
Power Supply Solution Not Fully Redundant
Power Fault Detected in Hot-Plug PCI Slot
Redundant ROM Error Backup ROM Invalid
Redundant ROM Error Bootblock Invalid
Unsupported PCI Card Detected Remove PCI Card from Slot
Unsupported DIMMs found in system. DIMMs may not be used
Enable Obdr Exit
Series
ASR Timer Failure
System Board Failure, Timer Test Failed
Configuration Non-volatile Memory Invalid
System Board Failure, DMA Test Failed
Log Reinitialized
Memory Error
Memory Address Error
Invalid Memory Configuration Single channel memory
Invalid Memory Configuration Insufficient Timings on Dimm
Invalid Memory Configuration Unsupported Dimm in Bank
Online Spare Memory Configuration Spare Bank is Invalid
Invalid Memory Configuration Unsupported Dimm in Socket
Keyboard Error
Memory Board Power Fault on board
Keyboard Error or Test Fixture Installed
Memory Board Failure on board
Keyboard or System Unit Error
Keyboard Controller Error
40X-Parallel Port X Address Assignment Conflict
Parallel Port Address Conflict Detected
Diskette Boot Record Error
Diskette Controller Error
Diskette Drive Type Error
Primary Floppy Port Address Assignment Conflict
Com Port 1 Address Assignment Conflict
Server may have a failed system battery. Some
CPU Zone Fan Assembly Failure Detected. Either
Fan Failure Detected
CPU Zone Fan Assembly Failure Detected. Single fan
Fan x Failure Detected Fan Zone CPU
Fan x Failure Detected Fan Zone I/O
Power Supply Zone Fan Assembly Failure Detected. Single fan
Power Supply Zone Fan Assembly Failure Detected. Either
Primary Power Supply Failure
Fan x Not Present Fan Zone I/O
Power Supply Configuration Failure
Power Supply Configuration Error
Slot X Drive Array Controller Memory Errors Occurred
Slot Z Drive Array Controller Redundant ROM Checksum Error
Slot X Drive Array-Optional Simm Failure Detected
1720-S.M.A.R.T. Hard Drive Detects Imminent Failure
Slot X Drive Array Physical Drive Position Changes Detected
Array Accelerator Daughtercard is Detached Please Reattach
Slot X Drive Array Controller Firmware Upgrade Needed
Slot X Drive Array New Logical Drives Attachment Detected
Slot X Drive Array Resuming Logical Drive Expansion Process
Slot X Drive Array Scsi Drive Firmware Update Recommended
Slot X Drive Array Obsolete Data Found in Array Accelerator
Slot X Drive Array Scsi Bus Termination Error
Drive Array Reports Improper Scsi Port 1 Cabling
Drive Array Resuming Automatic Data Recovery Process
Intelligent Drive Array Controller Failure
Slot X Drive Array Controller Failure
Slot 1 Drive Array Recovery Needed
Slot X Drive Array Not Configured
Disk 0 Software RAID Failure, Booting Disk
Slot X Drive Array Reports Incorrect Drive Replacement
Drive Array Operating in Interim Recovery Mode
Drive Array Reports Valid Data Found in Array Accelerator
Slot X Drive Array Scsi Drives Not Responding
Drive Array Array Accelerator Configuration Error
Drive Array Array Accelerator Battery Charge Low
Drive Array Array Accelerator Read Error Occurred
Drive Array Array Accelerator Self-Test Error Occurred
Introduction to event list error messages
Event list error messages
CPU Power Module System Board, Socket
ASR Lockup Detected Cause
PCI Bus Error Slot X, Bus Y, Device Z, Function
Eisa Expansion Bus Master Timeout Slot
Processor Uncorrectable Internal Error Slot X, Socket Y
Blue Screen Trap Cause NT
System AC Power Overload Power Supply
Real-Time Clock Battery Failing
System AC Power Problem Power Supply
System Power Supplies Not Redundant
Uncorrectable Memory Error Slot X, Memory Module Y
HP BladeSystem infrastructure error codes
Server blade management module error codes
Server blade error codes
Interconnect a Error Code
Server blade management module signal backplane error codes
Interconnect Module a 10-Connector Error Code
Interconnect B Error Code
Interconnect Module a 6-Connector Error Code
Interconnect Module B 10-Connector Error Code
Interconnect Module B 6-Connector Error Code
Power management module error codes
Unknown server blade management module error code
Power supply error codes
Processor-related port 85 codes
Troubleshooting the system using port 85 codes
Port 85 codes and iLO messages
Memory-related port 85 codes
Miscellaneous port 85 codes
Expansion board-related port 85 codes
Message ID
Windows Event Log processor error codes
MSGCPURR1
Insight Diagnostics processor error codes
MSGCPURR7
MSGCPURR17
Customer self repair
Contacting HP
Contacting HP technical support or an authorized reseller
Microsoft operating systems
Server information you need
Operating system information you need
Linux operating systems
SCO operating systems
Novell NetWare operating systems
Sun Solaris operating systems
IBM OS/2 operating systems
Contacting HP
Acronyms and abbreviations
IDE
Orca
Smart
Index
59, 70
MEGA4 XX.HAM
Remote ROM flash 52 Remote ROM flash problems
Index