Software problems

In this section

 

Operating system problems and resolutions

49

Application software problems

52

Remote ROM flash problems

52

The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration.

Other useful resources include HP Insight Diagnostics (on page 61) and HP SIM ("HP Systems Insight Manager" on page 59). Use either utility to gather critical system hardware and software information and to help with problem diagnosis.

IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

Refer to "Software tools and solutions (on page 54)" for more information.

Operating system problems and resolutions

Operating system problems

Operating system locks up

Action: Scan for viruses with an updated virus scan utility.

General protection fault occurs

A general protection fault, or general protection error, occurs when the Microsoft operating system terminates suddenly with an error, including but not limited to:

Miscalculating the amount of RAM needed for an allocation

Transferring execution to a segment that is not executable

Writing to a read-only or a code segment

Loading a bad value into a segment register

Using a null pointer

A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that identifies the problem.

Action:

Remove any newly installed software or hardware to verify that they are not the cause.

Boot the server in Safe Mode or Last Known Good Configuration.

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HP ProLight Server manual Software problems, Operating system problems and resolutions, Operating system locks up

ProLight Server specifications

The HP ProLiant server series is designed to deliver exceptional performance, scalability, and reliability for a variety of workloads, making it a popular choice among businesses of all sizes. Known for its robust architecture, the ProLiant series integrates cutting-edge technologies to support critical applications, virtualization, and cloud computing.

One of the defining features of HP ProLiant servers is their advanced management capabilities, facilitated by HP Integrated Lights-Out (iLO) technology. This embedded management tool offers remote access and monitoring capabilities, enabling IT administrators to oversee servers even when they are powered down. iLO provides essential features like firmware lifecycle management, power consumption monitoring, and system health checks, all of which simplify management and enhance uptime.

HP ProLiant servers leverage Intel's latest Xeon processors, which deliver impressive processing power and energy efficiency. The architecture supports multi-core processing, allowing for greater parallelism and improved operational efficiency. Furthermore, the series supports various memory configurations, with options for scalable and high-speed memory that can significantly enhance performance in memory-intensive applications.

Storage is another strength of the HP ProLiant series. The servers provide a range of storage options, including HDDs and SSDs, which enable organizations to configure systems to meet their performance and capacity requirements. HP’s Smart Array technology allows for advanced RAID capabilities, providing added data protection and redundancy, ensuring that critical information remains secure even during hardware failures.

HP ProLiant servers also focus on security, featuring built-in security technologies to protect against potential threats. Technologies such as silicon root of trust, secure boot, and firmware validation help safeguard server integrity from the ground up.

Scalability is essential for growing businesses, and the ProLiant series is designed to accommodate increasing workloads efficiently. Its modular architecture allows for seamless upgrades, ensuring that organizations can expand their infrastructure as needed without extensive downtime or resource expenditure.

In conclusion, the HP ProLiant server series blends performance, management, security, and scalability, making it a reliable choice for enterprise IT environments. With its robust features, advanced technologies, and focus on security and manageability, HP ProLiant servers provide businesses with the capability to meet their evolving IT demands effectively.