Software problems
In this section |
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Operating system problems and resolutions............................................................................................... | |
Application software problems................................................................................................................. | |
Remote ROM flash problems.................................................................................................................... |
The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration.
Other useful resources include HP Insight Diagnostics (on page 61) and HP SIM ("HP Systems Insight Manager" on page 59). Use either utility to gather critical system hardware and software information and to help with problem diagnosis.
IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.
Refer to "Software tools and solutions (on page 54)" for more information.
Operating system problems and resolutions
Operating system problems
Operating system locks up
Action: Scan for viruses with an updated virus scan utility.
General protection fault occurs
A general protection fault, or general protection error, occurs when the Microsoft operating system terminates suddenly with an error, including but not limited to:
•Miscalculating the amount of RAM needed for an allocation
•Transferring execution to a segment that is not executable
•Writing to a
•Loading a bad value into a segment register
•Using a null pointer
A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that identifies the problem.
Action:
•Remove any newly installed software or hardware to verify that they are not the cause.
•Boot the server in Safe Mode or Last Known Good Configuration.
Software problems 49