Novell NetWare operating systems

Collect the following information:

•Whether the operating system was factory installed

•Operating system version number

•Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF, and the system directory

•A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur when the modules attempt to load.

•A list of any SET parameters that are different from the NetWare default settings

•A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes (can be taken directly from the CONFIG.TXT or SURVEY.TXT files)

•If HP drivers are installed:

•Version of the PSP used

•List of drivers from the PSP

•Printouts or electronic copies (to e-mail to a support technician) of:

•SYS:SYSTEM\SYS$LOG.ERR

•SYS:SYSTEM\ABEND.LOG

•SYS:ETC\CPQLOG.LOG

•SYS:SYSTEM\CONFIG.TXT

•SYS:SYSTEM\SURVEY.TXT

•Current patch level

•A list of each third-party hardware component installed, with the firmware revisions

•A list of each third-party software component installed, with the versions

•A detailed description of the problem and any associated error messages

SCO operating systems

Collect the following information:

•Installed system software versions (TCP/IP, VP/Ix)

•Process status at time of failure, if possible

•Printouts or electronic copies (to e-mail to a support technician) of:

•Output of /etc/hwconfig command

•Output of /usr/bin/swconfig command

•Output of /etc/ifconfig command

•/etc/conf/cf.d/sdevice

•/etc/inittab

•/etc/conf/cf.d/stune

•/etc/conf/cf.d/config.h

•/etc/conf/cf.d/sdevice

•/var/adm/messages (if PANIC messages are displayed)

•If HP drivers are installed:

•Version of the EFS used

•List of drivers from the EFS

Contacting HP 141