Read/write issue

Action:

1.Run the Acceptance Test in HP StorageWorks Library and Tape Tools.

CAUTION: Running the Acceptance Test overwrites the tape. To avoid overwriting the tape, run the shorter Device Analysis Test instead.

2.Run the Media Validation Test in HP StorageWorks Library and Tape Tools.

Backup issue

Action:

1.Run the Acceptance Test in HP StorageWorks Library and Tape Tools.

CAUTION: Running the Acceptance Test overwrites the tape. To avoid overwriting the tape, run the shorter Device Analysis Test instead.

2.Run the Media Validation Test in HP StorageWorks Library and Tape Tools.

3.Check back-up logs.

4.Verify a supported configuration is being used.

5.Check for media damage:

•Incorrect label placement

•Broken, missing, or loose leader pin

•Damaged cartridge seam

•Usage in incorrect environment

6.Check for software issues:

a.Check the back-up software.

b.Check that virus scanning software is not scheduled to run at the same time as the back-up.

7.Verify that a tape can be formatted.

Media issue

Action:

1.Verify that the correct media part number is being used.

2.Run the Media Validation Test in HP StorageWorks Library and Tape Tools.

3.Check for media damage:

•Incorrect label placement

•Broken, missing, or loose leader pin

•Damaged cartridge seam

•Usage in incorrect environment

4.Check if the Tape Error LED is flashing:

a.Reload the suspect tape. If the Tape Error LED stops flashing, the problem has cleared.

b.Load a new or known good tape. If the Tape Error LED stops flashing, the problem has cleared.

c.Reload the suspect tape. If the Tape Error LED flashes, discard the suspect media as faulty.

5.Discard any media that has been used at temperatures greater than 45°C (113ºF) or less than 5ºC (41ºF).

Hardware problems 38