Contacting HP

In this section

 

Contacting HP technical support or an authorized reseller.........................................................................

138

Customer self repair .............................................................................................................................

138

Server information you need..................................................................................................................

139

Operating system information you need..................................................................................................

139

Contacting HP technical support or an authorized reseller

Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.

IMPORTANT: Collect the appropriate server information ("Server information you need" on page 139) and operating system information ("Operating system information you need" on page 139) before contacting HP for support.

For the name of the nearest HP authorized reseller:

•In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).

•In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

•In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

•Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com).

•In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

Customer self repair

What is customer self repair?

HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.

A convenient, easy-to-use program:

•An HP support specialist will diagnose and assess whether a replacement part is required to address a system problem. The specialist will also determine whether you can replace the part.

•For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website (http://www.hp.com/support).

Contacting HP 138